Business Analyst I

Job description

We are seeking a Business Analyst that will work with one or more Business Units, supporting multiple assigned projects aimed at delivering IT solutions and services that meet company cost, quality, and strategic targets. With guidance and supervision from more senior members of the team, this role will undertake requirement gathering, analysis and definition and testing of business applications and functionality. Accountabilities: Document before and after process maps during current state analysis and process discovery sessions. Pipeline Management and Qualification of AI and Automation projects. Analyze and document business requirements and workflows. Develop system specifications, process flows, and data conversion strategies. Create user documentation for technical and functional use. Adhere to established processes, protocols, and quality standards. Manage stakeholder expectations and escalate issues as needed. Build trust with stakeholders through clear communication and reliable execution. Qualifications: Bachelor’s degree. Experience in Business Analysis, Process Analysis, or Software Testing. Process mapping, process discovery, opportunity assessment, and requirements gathering. Ability to translate business requirements into user stories and functional specifications for AI, RPA, and automation initiatives. Basic knowledge of SDLC and exposure to Power Platform (Power Automate, Power Apps, Power BI), Python, SharePoint, AI, or Automation projects. Familiarity with AI/Automation concepts such as workflow automation, prompt engineering, Copilot/ChatGPT Agents, or LLM projects. Proficiency in the Microsoft Office Suite. Strong communication, facilitation, and stakeholder management skills. Ability to coordinate between Operations and Technology teams and support project delivery through documentation, testing, and user story creation. Strong prioritization and time management skills with the ability to manage multiple projects simultaneously. Able to work effectively in a fast-paced, high-demand environment. Experience with reporting or e-learning tools (e.g., Easygenerator). Strong learning agility and willingness to upskill in AI and Automation technologies. For internal applicants, at least one DXO-related certification (e.g., Certified Automation Practitioner, Agile, Power BI, Lean Six Sigma certification, Python training, or other AI/Automation-related certifications.) We know your well-being and happiness are key to a long and successful career. We are delighted to offer country specific benefits. Click here to access benefits specific to your location. We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form or please contact 1-855-833-5120. Criminals may pose as recruiters asking for money or personal information. We never request money or banking details from job applicants. Learn more about spotting and avoiding scams here . Please read our Candidate Privacy Policy . We are an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law. USA Job Seekers: EEO Know Your Rights .