Business Analyst - Insurance Domain

The Business Analyst – Insurance Transformation will support business and technology transformation initiatives across Life, General, and/or Motor Insurance. The role focuses on understanding business needs, analysing current processes, eliciting and documenting requirements, and supporting the delivery of technology-enabled business change.

Working closely with business stakeholders, product owners, technology teams, and delivery partners, the Business Analyst will act as a key liaison between business and technology teams to ensure requirements are clearly defined and solutions are aligned to business objectives.

1) Business Analysis & Requirements Management

• Gather, analyse, and document business, functional, and non-functional requirements.
• Conduct stakeholder interviews, workshops, and requirements gathering sessions.
• Translate business needs into detailed requirements, user stories, process flows, and functional specifications.
• Maintain requirements traceability throughout the project lifecycle.
• Support prioritisation of requirements and scope management activities.

2) Process Analysis & Improvement

• Analyse and document current-state business processes, workflows, and operating models.
• Identify process gaps, inefficiencies, risks, and opportunities for improvement.
• Develop future-state process maps and support process re-engineering initiatives.
• Assist stakeholders in evaluating options and recommending process improvements.

3) Stakeholder Management & Collaboration

• Collaborate with business stakeholders, product owners, SMEs, technology teams, and external vendors.
• Facilitate workshops and working sessions to validate requirements and obtain stakeholder alignment.
• Support communication between business and technical teams to ensure shared understanding of requirements and expected outcomes.
• Assist in managing stakeholder expectations throughout project delivery.

4) Solution & Delivery Support

• Work closely with solution architects, developers, and delivery teams to ensure solutions meet business requirements.
• Support impact assessments for business process, system, and organisational changes.
• Participate in solution reviews and requirements validation activities.
• Assist with change requests and requirement clarifications during implementation.

5) Testing & Implementation Support

• Develop and review test scenarios, test cases, and acceptance criteria.
• Support User Acceptance Testing (UAT), defect management, and business validation activities.
• Assist with implementation planning, business readiness, and transition activities.
• Support post-implementation reviews and benefits realisation tracking.

Required Experience

• 5-10 years of experience as a Business Analyst within insurance transformation programmes.
• Strong domain knowledge across Life, General, and/or Motor Insurance.
• Experience supporting business and technology transformation initiatives.
• Proven experience in requirements gathering, process analysis, and stakeholder management.
• Experience working within Agile, Waterfall, or hybrid delivery environments.
• Previous consulting or advisory experience would be advantageous.

Transformation & Delivery Knowledge

• Understanding of end-to-end insurance value chains and core insurance platforms.
• Familiarity with policy administration, claims, underwriting, distribution, and customer servicing processes.
• Experience supporting digital transformation and process improvement initiatives.
• Knowledge of Agile delivery methodologies, including backlog management and user story development.
• Experience working in multi-vendor and cross-functional delivery environments.
• Exposure to UAT planning, test execution, and implementation support activities.