Business Analyst – IT (Chinese)

Shift: Nights, shift will be Tuesday – Saturday 5PM to 1AM • Exemplifies Relationship Care and problem resolution skills in providing second level support via email and phone. • Provides extraordinary customer care by responding to customer second level support queries in a fast-paced customer care environment. • Develops customer relationships on every interaction that result in measurable customer value. • Documents new customer support cases in a presentable format with constructive analysis and resolution notes. • Improves the customer experience by using tools such as iCare, Sales Force, Voice of The Customer, Service Now, and Ecco. • Assists in the analysis of underlying issues arising from investigations and performs in-depth root cause analysis. • Delivers small and medium sized projects and performs business system administration. • Leads emergency bridge calls to circumvent critical issues within SLA. • Produces scheduled & ad-hoc reporting on an as-needed basis. • Applicant must speak Chinese. • Flexible work schedule is necessary. • This position may require working nights and/or weekends per business needs. • Sales Force Experience Preferred • Chinese Fluency (In addition to English) Preferred • Technical Support Certifications or Degrees Preferred Chinese Technical Knowledge To schedule an interview, please contact; Vishwas Jaggi 973-475-7482 About Collabera: Established in 1991, Collabera is one of the fastest growing end-to-end information technology services and solutions companies globally. As a half a billion dollar IT company, Collabera's client-centric business model, commitment to service excellence and Global Delivery Model enables its global 2000 and leading mid-market clients to deliver successfully in an increasingly competitive marketplace. With over 8200 IT professionals globally, Collabera provides value-added onsite, offsite and offshore technology services and solutions to premier corporations. Over the past few years, Collabera has been awarded numerous accolades and Industry recognitions including. • Collabera awarded Best Staffing Company to work for in 2012 by SIA. (hyperlink here) • Collabera listed in GS 100 - recognized for excellence and maturity • Collabera named among the Top 500 Diversity Owned Businesses • Collabera listed in GS 100 & ranked among top 10 service providers • Collabera was ranked: • 32 in the Top 100 Large Businesses in the U.S • 18 in Top 500 Diversity Owned Businesses in the U.S • 3 in the Top 100 Diversity Owned Businesses in New Jersey • 3 in the Top 100 Privately-held Businesses in New Jersey • 66th on FinTech 100 • 35th among top private companies in New Jersey Collabera recognizes true potential of human capital and provides people the right opportunities for growth and professional excellence. Collabera offers a full range of benefits to its employees including paid vacations, holidays, personal days, Medical, Dental and Vision insurance, 401K retirement savings plan, Life Insurance, Disability Insurance.