Business Analyst - Property & Casualty (P&C) Insurance

Req ID: 391915 NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now. We are currently seeking a Business Analyst - Property & Casualty (P&C) Insurance to join our team in Belen, Heredia (CR-H), Costa Rica (CR). Job Description: Senior Business Analyst (P&C Insurance) Position Overview We are seeking an experienced Business Analyst with strong Property & Casualty (P&C) Insurance domain knowledge to support application maintenance, enhancements, and transformation initiatives. In this role, you will work closely with business stakeholders, product owners, underwriting teams, and technology partners to gather requirements, analyze business processes, resolve production issues, and deliver effective technical solutions. General Duties and Responsibilities Requirement Management: Gather, analyze, and document business and functional requirements, user stories, acceptance criteria, process flows, and business rules. Stakeholder Liaison: Serve as the primary bridge between business stakeholders, product owners, underwriting/operations teams, and technology squads. Domain Expertise: Provide functional expertise across the full P&C policy lifecycle, including Quote, New Business, Underwriting, Bind, Issuance, Endorsements, Renewals, and Cancellations. Impact Analysis: Analyze business processes, production issues, defects, and enhancement requests to perform comprehensive impact assessments. Technical Collaboration: Partner with development and QA teams to clarify requirements, review test scenarios, and support swift defect resolution. Testing & Validation: Coordinate and support User Acceptance Testing (UAT), manage defect triage, and secure final business sign-off. Product Configuration: Support system configurations involving coverages, limits, deductibles, rating engines, underwriting rules, and forms. System Integration: Assist with downstream and upstream integrations, including billing, claims, document management, reporting, and third-party data systems. Release & Production Support: Participate in release planning, production validation, and post-production support. Global Delivery: Coordinate effectively across onsite and offshore team models. Qualifications Must-Have Skills: Experience: 8+ years of Business Analyst experience, with a heavy emphasis on the P&C Insurance domain. Domain Knowledge: Deep understanding of the P&C policy administration lifecycle, underwriting processes, and experience with Personal and/or Commercial Lines insurance. Core BA Competencies: Proven expertise in requirements elicitation, user story drafting, acceptance criteria definition, and process mapping. Lifecycle Support: Strong experience conducting requirement walkthroughs with Development and QA teams, ensuring functional clarifications are addressed throughout the delivery lifecycle. Technical Aptitude: Working knowledge of SQL for data analysis, mapping, and issue investigation. Tooling & Methodology: Proficiency with Azure DevOps or Jira within Agile/Scrum frameworks. Soft Skills: Exceptional analytical, communication, stakeholder management, and problem-solving abilities. Nice-to-Have Skills: Surety Bonds: Specialized experience with Surety Bonds is a strong advantage, including knowledge of bond products, underwriting, issuance, renewals, cancellations, and the overall bond lifecycle. Insurance Platforms: Hands-on experience with Policy Administration Systems (PAS) such as OneShield, Guidewire, Duck Creek, or Majesco. Advanced Configuration: Experience with Commercial Lines product rating, forms, and product configuration. Modernization: Experience supporting Application Maintenance Services (AMS) engagements, system modernizations, or legacy migrations. Certifications: CPCU, AINS, or other relevant insurance industry certifications. Education Requirements Bachelor’s degree in Computer Science, Engineering, Information Technology, Business Administration, or a related field. About NTT DATA NTT DATA is a $30 billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the world's leading AI and digital infrastructure providers, with unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and application services. our consulting and Industry solutions help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more than 50 countries. We also offer clients access to a robust ecosystem of innovation centers as well as established and start-up partners. NTT DATA is a part of NTT Group, which invests over $3 billion each year in R&D. Whenever possible, we hire locally to NTT DATA offices or client sites. This ensures we can provide timely and effective support tailored to each client’s needs. While many positions offer remote or hybrid work options, these arrangements are subject to change based on client requirements. For employees near an NTT DATA office or client site, in-office attendance may be required for meetings or events, depending on business needs. At NTT DATA, we are committed to staying flexible and meeting the evolving needs of both our clients and employees. NTT DATA recruiters will never ask for payment or banking information and will only use @nttdata.com, @nttdatafed.com and @talent.nttdataservices.com email addresses. If you are requested to provide payment or disclose banking information, please submit a contact us form, . NTT DATA endeavors to make accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at . This contact information is for accommodation requests only and cannot be used to inquire about the status of applications. NTT DATA is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. For our EEO Policy Statement, please click here . If you'd like more information on your EEO rights under the law, please click here . For Pay Transparency information, please click here .