Business Analyst – Retail Banking - Immediate Requirement

Job description

• Support the Bank’s Retail Banking transformation and system enhancement initiatives • Act as a key interface between Retail Banking business units, IT delivery teams, vendors, and governance functions • Ensure requirements alignment with approved business strategy, IT roadmap, and enterprise architecture principles • Contribute to initiative scoping, feasibility assessment, and solution option evaluation for wholesale banking systems • Elicit and document business, functional, and non-functional requirements for retail banking systems, including: o Core retail and customer servicing systems o Customer-facing channels (mobile, internet, branch, call centre) o Payments, cards, and customer onboarding processes • Prepare and maintain requirement artefacts such as: o Business Requirements Documents (BRD) o Functional Specifications / User Stories o Process maps, workflows, use cases, and data flows • Facilitate requirements workshops, walkthroughs, and sign-off sessions with stakeholders • Work closely with: o Retail banking, operations, finance, compliance, and risk teams o Internal IT teams (delivery, integration, infrastructure, information security) o External vendors and system integrators • Support UAT planning and execution, including requirement clarification, test case validation, and defect analysis • Manage requirement changes and impact assessments through formal change management processes • Ensure requirements address regulatory, security, operational, and performance considerations • Build effective working relationships with business and technology stakeholders • Act as a trusted point of contact for clarifying business needs and resolving requirement gaps • Support documentation and knowledge transfer for system continuity and operational readiness • Minimum of 7+ years of experience as a Business Analyst in banking or financial services preferably in Oman or GCC • Strong exposure to retail banking systems, including core banking, channels, payments, and customer servicing • Experience working with vendor-led implementations and internal IT delivery team • Hands-on involvement in UAT, change management, and production rollout support • Business Analysis certification (CBAP, CCBA, PMI-PBA, or equivalent) – Preferred Preferences will be given to Candidates with previous experience in GCC Preferences will be given to candidates which are available immediately to maximum 30 days to join. Please don't apply if you are not meeting the requirements. All your information will be kept confidential according to EEO guidelines. We are a fast growing Digital Transformation Consulting & Technology Organisation, operating in the ME region. We work with Leading clients in multiple sectors and maintains a successful track records of delivery.