Business Analyst Senior - Debit Card - Retail Bank Operations

Position Overview At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company’s success. As a Business Analyst Senior within PNC's Retail Banking Operations - Debit Card organization, you will be based in Pittsburgh, PA or Cleveland, OH. Other locations may be considered within PNC’s footprint based on experience. Overview: We are seeking a highly organized and collaborative Debit Card Business Analyst to support and drive key initiatives within our card services organization. This role is responsible for leading projects, partnering across teams, and ensuring operational excellence in debit card programs, vendor management, and risk controls. The ideal candidate will bring strong analytical skills, a proactive mindset, and the ability to translate complex business needs into actionable outcomes. Key Responsibilities: • Lead the organization, execution, and implementation of select projects, ensuring successful delivery from concept through deployment. • Serve as a Business Analyst within an Agile team, utilizing Agile methodologies to deliver high-quality solutions. • Develop epics, user stories, and validation plans; actively participate in testing and validation activities, including occasional evening and weekend support. • Conduct research and analysis to assess the impact of proposed changes, create comprehensive project plans, and break down large initiatives into manageable, actionable workstreams. • Collaborate with cross-functional partners to drive initiatives forward and oversee end-to-end change implementation. • Serve as PIN Key Custodian and lead Archer issue resolution efforts. • Execute Application Owner and backup responsibilities as assigned. • Manage card inventory, including oversight of daily Card Hold and Reject Reports. • Administer Fiserv card embossing CIN table updates and ensure all controls are executed effectively. • Act as liaison with external vendors, including: o Giesecke+Devrient (G&D): plastic card production o Fiserv: card embossing, processor changes, transaction processing, and troubleshooting o Visa: project implementation, security access, and transaction processing support • Partner with internal stakeholders, including University Banking, to support card program changes and enhancements. • Execute controls, support audits, and contribute to strengthening overall risk management practices. • Support operational activities such as emergency card orders (ICI), shared inbox management, escalation resolution, and transaction research. • Maintain and apply working knowledge of Fiserv PCF settings. • Participate in Disaster Recovery and Business Continuity activities, including after-hours support as needed. The ideal candidate will have: • Experience in a Business Analyst role preferred. • Strong organizational and project management skills with the ability to manage multiple priorities effectively. • Excellent communication and stakeholder management skills, with the ability to present prioritization trade-offs and impacts to leadership. • Demonstrated ability to understand the broader business landscape and translate strategy into actionable plans. • Positive, team-oriented mindset with a proactive and solution-focused approach. Additional Information: • Some evening and weekend work will be required to support validations, deployments, and continuity efforts. PNC is an in-office company that fosters a supportive culture where employees can thrive and achieve balance. We encourage candidates to connect with their recruiter and hiring manager to understand workplace expectations and ensure the role aligns with their goals. PNC will not provide sponsorship for employment visas or participate in STEM OPT for this position. Job Description Directs in the research, discovery, collection and interpretation of business requirements, and participates in the development and review of processes and procedures, workflow analytics, and reporting. Provides consultation to clients on business designs, problem solving and business analysis to support project management. Develops and maintains of all applicable policy and procedure documentation. Independently obtains and identifies the business requirements needed to carry out and improve applicable business processes. Provides expertise and problem-solving for clients and technology teams throughout the business analysis process. Translates business needs, processes and/or procedures by partnering with applicable experts and business stakeholders to determine and articulate needs. May communicate with stakeholders and technology teams on moderately complex business requirements, provides gap analysis and facilitates future business process modeling for clients. PNC Employees take pride in our reputation and to continue building upon that we expect our employees to be: Customer Focused - Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions. Managing Risk - Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNC's Enterprise Risk Management Framework. Qualifications Successful candidates must demonstrate appropriate knowledge, skills, and abilities for a role. Listed below are skills, competencies, work experience, education, and required certifications/licensures needed to be successful in this position. Preferred Skills Business Needs, Business Processes, Data Analytics, Decision Making, Management Reporting, Prioritization, Waterfall Model Competencies Analytical Thinking, Business Assessment, Consulting, Effectiveness Measurement, Information Capture, Modeling: Data, Process, Events, Objects, Problem Solving, Process Management, Project Management, Requirements Analysis, Software Product Business Knowledge Work Experience Roles at this level typically require a university / college degree, with 2+ years of relevant professional experience. In lieu of a degree, a comparable combination of education, job specific certification(s), and experience (including military service) may be considered. Education Bachelors Certifications No Required Certification(s) Licenses No Required License(s) Pay Transparency Base Salary: $52,500.00 – $105,000.00 Salaries may vary based on geographic location, market data and on individual skills, experience, and education. This role is incentive eligible with the payment based upon company, business and/or individual performance. Application Window Generally, this opening is expected to be posted for two business days from 07/03/2026, although it may be longer with business discretion. Benefits PNC offers a comprehensive range of benefits to help meet your needs now and in the future. Depending on your eligibility, options for full-time employees include: medical/prescription drug coverage (with a Health Savings Account feature), dental and vision options; employee and spouse/child life insurance; short and long-term disability protection; 401(k) with PNC match, pension and stock purchase plans; dependent care reimbursement account; back-up child/elder care; adoption, surrogacy, and doula reimbursement; educational assistance, including select programs fully paid; a robust wellness program with financial incentives. In addition, PNC generally provides the following paid time off, depending on your eligibility: maternity and/or parental leave; up to 11 paid holidays each year; 9 occasional absence days each year, unless otherwise required by law; between 15 to 25 vacation days each year, depending on career level; and years of service. To learn more about these and other programs, including benefits for full time and part-time employees, visit . Disability Accommodations Statement If an accommodation is required to participate in the application process, please contact us via email at . Please include “accommodation request” in the subject line title and be sure to include your name, the job ID, and your preferred method of contact in the body of the email. Emails not related to accommodation requests will not receive responses. Applicants may also call 877-968-7762 and say "Workday" for accommodation assistance. All information provided will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations. At PNC we foster an inclusive and accessible workplace. We provide reasonable accommodations to employment applicants and qualified individuals with a disability who need an accommodation to perform the essential functions of their positions. Equal Employment Opportunity (EEO) PNC provides equal employment opportunity to qualified persons regardless of race, color, sex, religion, national origin, age, sexual orientation, gender identity, disability, veteran status, or other categories protected by law. This position is subject to the requirements of Section 19 of the Federal Deposit Insurance Act (FDIA) and, for any registered role, the Secure and Fair Enforcement for Mortgage Licensing Act of 2008 (SAFE Act) and/or the Financial Industry Regulatory Authority (FINRA), which prohibit the hiring of individuals with certain criminal history. 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