Business Analyst ? Technology & Operations (T&O)

Job description

Overview Technology & Operations (T&O) enables and supports the bank through a secure, efficient, and resilient technology foundation. With a focus on service quality, operational excellence, governance, people capability, and innovation, Group T&O manages core banking operational processes and delivers technology services across multiple banking channels to support business objectives. Key Responsibilities Provide application and production support for Institutional Banking Group (IBG), payment utility platforms, and branch service systems, with a focus on system availability and operational stability Serve as a subject matter resource for business users, operations teams, and technology partners across local and regional markets Support system enhancements, new functionality, and ongoing application maintenance in alignment with business priorities Gather, analyze, and document business requirements and end‑to‑end processes, translating them into clear functional and technical specifications Collaborate with stakeholders including business, development, quality assurance, and infrastructure teams throughout solution delivery Facilitate discussions to ensure business requirements are accurately understood and reflected in system design and implementation Support production incidents, participate in root‑cause analysis, and contribute to timely and effective issue resolution Assist in monitoring system performance, capacity, and reliability against agreed service levels Participate in Agile delivery activities such as sprint planning, backlog refinement, user story definition, and delivery tracking Work with regional and global partners to support consistent service delivery, standards adherence, and continuous improvement Requirements Experience in business analysis, application support, or a related techno‑functional role supporting enterprise systems Demonstrated ability to analyze complex business or operational processes and communicate requirements clearly Experience in requirements gathering, process documentation, and functional specification development Familiarity with Agile delivery methodologies and collaboration tools such as JIRA and Confluence Exposure to Institutional Banking, payment systems, or branch operations is beneficial but not mandatory Strong communication and stakeholder‑engagement skills, with the ability to work effectively with both technical and non‑technical partners Ability to work both independently and collaboratively in a structured, professional environment Location: Taipei Hub - 13F Job: Technology Schedule: Regular Employee Status: Full time