The Business Applications & Digital Platforms Manager is responsible for managing and supporting business applications and digital platforms across Al Borg Diagnostics. The role will act as the primary point of contact between business users, vendors, and IT teams to ensure successful delivery, adoption, enhancement, and support of enterprise applications and digital solutions.The position will focus on improving business processes, driving user adoption, managing vendor relationships, and ensuring that technology solutions effectively support business objectives.RequirementsKey Responsibilites:Business Applications ManagementManage and support Microsoft Dynamics 365 ERP applications.Coordinate business requirements, enhancement requests, and application improvements.Work with vendors and implementation partners to resolve issues and deliver enhancements.Support application testing, upgrades, and releases.Monitor application performance and user satisfaction. CRM & Customer Engagement PlatformsSupport CRM implementation and ongoing enhancements.Coordinate with business users to gather requirements and improve customer engagement processes.Manage customer-facing platforms including CRM, WhatsApp Business, and customer communication channels.Support user adoption and training activities. Digital Platforms ManagementManage website and mobile application enhancement initiatives.Coordinate with vendors and business stakeholders on digital platform improvements.Monitor website and mobile application performance and user feedback.Support implementation of new digital services and features. Business Process & User EngagementCollaborate with business departments to understand operational requirements.Identify opportunities for process improvement and automation.Support user training and change management activities.Ensure applications are aligned with business needs and operational requirements. Reporting & AnalyticsCoordinate business reporting and dashboard requirements.Support Power BI and reporting initiatives.Work with business users to define KPIs and reporting needs.Assist in improving data quality and reporting accuracy. Project CoordinationParticipate in application and digital platform projects.Track project progress, risks, issues, and action items.Coordinate between business users, vendors, and IT teams.Ensure project deliverables are completed according to agreed timelines. Vendor ManagementManage day-to-day relationships with application vendors and service providers.Monitor vendor performance and support quality.Follow up on support tickets, enhancements, and project deliverables.Ensure compliance with agreed service levels. AI & Innovation SupportSupport evaluation and implementation of AI-enabled business solutions.Assist in identifying opportunities for automation and productivity improvements.Promote the effective use of AI tools and digital technologies within business operations.Experience5–8 years of experience in enterprise applications, business systems, or digital platforms.Experience supporting ERP, CRM, or business applications.Microsoft Dynamics 365 ERPExperience working with business users and external vendors.Experience in healthcare, diagnostics, or service industries is preferred.Ability to understand data models, relationships, and business reporting structures. Familiarity with SQL and database concepts sufficient to understand data sources, validate information, and collaborate effectively with technical teams. Experience defining reporting requirements, KPIs, and dashboard specifications. Knowledge of data visualization, performance analytics, and management reporting.Preferred SkillsPower BIBusiness Process AnalysisVendor ManagementProject CoordinationDigital Platforms ManagementStrong communication and stakeholder management skillsStrong understanding of business data analysis and reporting concepts. Key CompetenciesBusiness PartnershipApplication ManagementProblem SolvingProject CoordinationCustomer FocusVendor ManagementProcess ImprovementTeam Collaboration Key Performance IndicatorsERP adoption and utilizationCRM implementation milestonesUser satisfaction scoresApplication availability and support performanceProject delivery timelinesWebsite and mobile application improvementsVendor SLA complianceBusiness process improvement initiatives
The Business Applications & Digital Platforms Manager is responsible for managing and supporting business applications and digital platforms across Al Borg Diagnostics. The role will act as the primary point of contact between business users, vendors, and IT teams to ensure successful delivery, adoption, enhancement, and support of enterprise applications and digital solutions.
The position will focus on improving business processes, driving user adoption, managing vendor relationships, and ensuring that technology solutions effectively support business objectives.
Requirements
Key Responsibilites:
Business Applications Management
- Manage and support Microsoft Dynamics 365 ERP applications.
- Coordinate business requirements, enhancement requests, and application improvements.
- Work with vendors and implementation partners to resolve issues and deliver enhancements.
- Support application testing, upgrades, and releases.
- Monitor application performance and user satisfaction.
CRM & Customer Engagement Platforms
- Support CRM implementation and ongoing enhancements.
- Coordinate with business users to gather requirements and improve customer engagement processes.
- Manage customer-facing platforms including CRM, WhatsApp Business, and customer communication channels.
- Support user adoption and training activities.
Digital Platforms Management
- Manage website and mobile application enhancement initiatives.
- Coordinate with vendors and business stakeholders on digital platform improvements.
- Monitor website and mobile application performance and user feedback.
- Support implementation of new digital services and features.
Business Process & User Engagement
- Collaborate with business departments to understand operational requirements.
- Identify opportunities for process improvement and automation.
- Support user training and change management activities.
- Ensure applications are aligned with business needs and operational requirements.
Reporting & Analytics
- Coordinate business reporting and dashboard requirements.
- Support Power BI and reporting initiatives.
- Work with business users to define KPIs and reporting needs.
- Assist in improving data quality and reporting accuracy.
Project Coordination
- Participate in application and digital platform projects.
- Track project progress, risks, issues, and action items.
- Coordinate between business users, vendors, and IT teams.
- Ensure project deliverables are completed according to agreed timelines.
Vendor Management
- Manage day-to-day relationships with application vendors and service providers.
- Monitor vendor performance and support quality.
- Follow up on support tickets, enhancements, and project deliverables.
- Ensure compliance with agreed service levels.
AI & Innovation Support
- Support evaluation and implementation of AI-enabled business solutions.
- Assist in identifying opportunities for automation and productivity improvements.
- Promote the effective use of AI tools and digital technologies within business operations.
Experience
- 5–8 years of experience in enterprise applications, business systems, or digital platforms.
- Experience supporting ERP, CRM, or business applications.
- Microsoft Dynamics 365 ERP
- Experience working with business users and external vendors.
- Experience in healthcare, diagnostics, or service industries is preferred.
- Ability to understand data models, relationships, and business reporting structures.
- Familiarity with SQL and database concepts sufficient to understand data sources, validate information, and collaborate effectively with technical teams.
- Experience defining reporting requirements, KPIs, and dashboard specifications.
- Knowledge of data visualization, performance analytics, and management reporting.
Preferred Skills
- Power BI
- Business Process Analysis
- Vendor Management
- Project Coordination
- Digital Platforms Management
- Strong communication and stakeholder management skills
- Strong understanding of business data analysis and reporting concepts.
Key Competencies
- Business Partnership
- Application Management
- Problem Solving
- Project Coordination
- Customer Focus
- Vendor Management
- Process Improvement
- Team Collaboration
Key Performance Indicators
- ERP adoption and utilization
- CRM implementation milestones
- User satisfaction scores
- Application availability and support performance
- Project delivery timelines
- Website and mobile application improvements
- Vendor SLA compliance
- Business process improvement initiatives
Al Borg Diagnostics is a leading provider of diagnostic health services, with a rich history of growth and expansion. Established in Jeddah in 1998, the company has become one of the largest private diagnostics providers in Saudi Arabia. Over the years, Al Borg Diagnostics has continued to expand at an accelerated pace, both within the Kingdom and beyond. The company has established a strong presence in the Gulf Cooperation Council countries and selected African countries, based on a scientific study that took into account demographic location and health status.One of the key factors driving Al Borg Diagnostics’ success is its distinguished competitive network. The company’s capabilities are enhanced by Al Burj Laboratories, which specializes in diagnostic services. This has enabled Al Borg Diagnostics to create new opportunities and expand its reach, providing integrated services characterized by accuracy and speed thanks to the latest global diagnostic developments.Looking towards the future, Al Borg Diagnostics is guided by Saudi Arabia’s ambitious vision 2030 for sustainable development in the field of laboratories and preventive diagnosis. With its strong track record of growth and expansion, Al Borg Diagnostics is well-positioned to continue leading the way in diagnostic health services across the region and beyond.Our VisionEmpowering healthcare consumers for best decisions to improve population health and reduce burden on healthcare expenditure, in order to be a major contributor in realizing 2030 vision in the healthcare sector.Our MissionTo build our capabilities and increase our capacity to run and operate a reliable diagnostic lab platform to serve the healthcare consumers, government and payers.Our Core ValuesBeing a leader in the Arab Gulf and North African region, our values provide the foundation of our success and the guide to our individual and organizational behavior, whereby we are committed to delivering a unique and exquisite experience to our clients, in line with the latest trends and state of the art technologies.Collective ResponsibilityWe are committed to providing our best to our communitiesTransparencyWe are committed to the highest standards of transparency in all areas of our workTeamworkWe work hand in hand and in mutual trust with our customers to celebrate our success as oneInnovationWe seek constant development and the adoption of the latest world-leading technologiesLeadershipIt is one of our most important values and what we strive to achieve in every taskAccountabilityWe feel responsible for providing high-quality services that exceed expectationsFor more information about AlBorg, please visit https://alborgdx.com/ksa/en/about-al-borg/
Al Borg Diagnostics is a leading provider of diagnostic health services, with a rich history of growth and expansion. Established in Jeddah in 1998, the company has become one of the largest private diagnostics providers in Saudi Arabia.
Over the years, Al Borg Diagnostics has continued to expand at an accelerated pace, both within the Kingdom and beyond. The company has established a strong presence in the Gulf Cooperation Council countries and selected African countries, based on a scientific study that took into account demographic location and health status.
One of the key factors driving Al Borg Diagnostics’ success is its distinguished competitive network. The company’s capabilities are enhanced by Al Burj Laboratories, which specializes in diagnostic services. This has enabled Al Borg Diagnostics to create new opportunities and expand its reach, providing integrated services characterized by accuracy and speed thanks to the latest global diagnostic developments.
Looking towards the future, Al Borg Diagnostics is guided by Saudi Arabia’s ambitious vision 2030 for sustainable development in the field of laboratories and preventive diagnosis. With its strong track record of growth and expansion, Al Borg Diagnostics is well-positioned to continue leading the way in diagnostic health services across the region and beyond.
Our Vision
Empowering healthcare consumers for best decisions to improve population health and reduce burden on healthcare expenditure, in order to be a major contributor in realizing 2030 vision in the healthcare sector.
Our Mission
To build our capabilities and increase our capacity to run and operate a reliable diagnostic lab platform to serve the healthcare consumers, government and payers.
Our Core Values
Being a leader in the Arab Gulf and North African region, our values provide the foundation of our success and the guide to our individual and organizational behavior, whereby we are committed to delivering a unique and exquisite experience to our clients, in line with the latest trends and state of the art technologies.
Collective Responsibility
We are committed to providing our best to our communities
Transparency
We are committed to the highest standards of transparency in all areas of our work
Teamwork
We work hand in hand and in mutual trust with our customers to celebrate our success as one
Innovation
We seek constant development and the adoption of the latest world-leading technologies
Leadership
It is one of our most important values and what we strive to achieve in every task
Accountability
We feel responsible for providing high-quality services that exceed expectations
For more information about AlBorg, please visit https://alborgdx.com/ksa/en/about-al-borg/
