Business Central Support Consultant

Job description

Work Arrangement / Work Shift: Remote | Full-time | 8:00 AM to 5:00 PM NZDT Role Overview: The BC Support Consultant is responsible for providing technical support and guidance to clients on Business Central software, while also assisting with implementation projects. This role involves diagnosing and resolving issues, conducting training, writing reports, and performing data imports and exports to ensure client satisfaction. Additionally, the consultant works collaboratively to optimize client systems, maintain operational processes, and uphold company service standards. What You’ll Be Doing: Provide timely and effective technical support to clients via phone, email and remote sessions. Diagnose and resolve software issues, escalating complex problems to higher-level support as per the support procedures manual when necessary. Report writing Layout Design Data imports and exports Conduct training sessions and provide guidance to clients on best practice for using the software. Maintain detailed records of support interactions and document solutions as per the support procedures manual for future reference. Gather client feedback and relay it to the Operations Manager to improve end user experience. Analyse client systems and processes to identify areas for improvement and optimisation. Identify opportunities to upsell our products and services to clients and prospects. Assist in managing software implementation projects, ensuring timely delivery and client satisfaction. Monitor support email account for incoming emails. Take ownership of incoming support cases and ensure timely responses provided. Follow the support company’s support procedure and ensure all support cases are directed via the support email account to ensure visibility to all staff. Identifying your own personal vision and work with the Operations Director to align it to the company vision. Plan and manage your own work to ensure delivery of outputs on time. Comply with the organisational systems (timesheets, expenses etc), processes, policies (HR etc) and procedures in place. Adhere to brand standards in all external and internal communications. Ensure compliance with standard operating procedures. Ensure use of approved company templates and tools made available. Ensure client data is accurately recorded within the company’s systems. Aware of hazards and controls. Safety documents are completed correctly when required. Use the right equipment to do the job and know how to use it. Promote the company’s culture, values, policies, practices and communication in all customers facing activities Maintain good working relationships with clients, external suppliers and contractors Maintain the highest levels of Customer Service, and quality delivery standards as set out in the company Standard Operating Procedures Recognise and advise on opportunities to improve systems and processes Work collaboratively with the team to achieve the best outcomes. Responsible for ensuring you meet your business-related targets as agreed. Utilise the “Four Levels of Decision Making” model to take responsibility for your role and support other team members to make empowered decisions. Provide ad hoc, informal and regular feedback to team members and Management Team. What You’ll Need: Bachelor’s degree in Computer Science, IT, or a related field (or equivalent experience) plus at least 2 years in software support. Proficiency in Microsoft Dynamics Business Central, general troubleshooting, office management procedures, and basic accounting. Excellent verbal, written, and interpersonal skills with the ability to explain technical concepts clearly. Strong analytical, problem-solving, organizational, time management, and multi-tasking abilities with attention to detail. Exceptional customer service focus, self-awareness, adaptability, and commitment to teamwork and company values. What Will Set You Apart: Business Central Certifications - MB800 How You Work: Demonstrate excellent verbal, written, and interpersonal communication skills, enabling them to explain complex technical concepts to non-technical users clearly. They possess strong analytical and problem-solving abilities, paired with a firm commitment to exceptional customer service, meticulous attention to detail, and positive relationship-building. Thriving both independently and collaboratively within a team, they live organizational values, remain grounded with good timing, and adapt seamlessly to take on additional duties as needed. They display high empathy and self-awareness, adapting well to diverse personality types while leveraging team strengths to cover personal skill gaps. Finally, they showcase outstanding organizational, time management, and prioritization skills, enabling them to coordinate multi-stream workloads and consistently meet deadlines under dynamic expectations. About Atticus: Atticus Advisory Solutions Inc. is a specialized remote staffing and IT offshoring firm based in the Philippines, providing vetted, high-quality Filipino talent to global tech startups, SMEs, and consulting firms, focusing heavily on niche areas like ERP (NetSuite), Accounting and Finance and IT, offering integrated recruiting, upskilling, and HR support to ensure high retention and reliable offshore teams. Atticus provides a comprehensive solution for international companies to build dedicated, outsourced teams and efficiently scale their technical and administrative capabilities by leveraging skilled Filipino talent, managed with a focus on quality and long-term retention. We ensure the teams perform like extensions of the client’s own operations. Who We Are: We are a customer-focused organization that puts people at the heart of everything we do. We believe great outcomes come from strong collaboration , where ideas are openly shared and teamwork is valued. Our team members are proactive and confident —they take ownership, speak up, and are not afraid to ask questions. We encourage curiosity and continuous improvement, empowering everyone to challenge the status quo and find better ways of working. We foster a growth mindset , where learning is continuous, feedback is welcomed, and mistakes are seen as opportunities to grow. Here, you are supported to develop your skills, improve processes, and make a meaningful impact. Why Join Us: At Atticus Advisory Solutions Inc, we value our employees and provide a positive and collaborative work environment. We offer competitive compensation, benefits, annual leaves, health and medical insurances. Our culture offers flexible working arrangement and opportunities for growth and development.