Business Change Analyst

Job description

King & Spalding is a leading global law firm with a commitment to excellence, innovation, and the seamless delivery of legal services. We harness innovative technology and exceptional talent to meet the complex needs of our clients in a fast-paced and dynamic legal landscape. The Business Change Analyst serves as a key member of the Practice Enablement team, operating at the intersection of business analysis, change management, and technology communications. This person is responsible for partnering with project teams and Product Owners to evaluate organizational impact and design and execute change management and communications strategies that drive successful adoption of the Firm's technology portfolio. The Business Change Analyst engages with users across all job roles and functions throughout the Firm to understand the human impact of technology change, gather feedback on the effectiveness of change efforts, and serve as the voice of the customer to department leadership. This role is central to the Practice Enablement team's mission of fostering a culture of innovation and ensuring that technology solutions meet the needs of the professionals they serve. KEY RESPONSIBILITIES: Partner closely with project teams and Product Owners to ensure technology introductions are planned and executed with a clear understanding of their impact on Firm personnel. Engage with users across all job roles and functions to understand change impact, gather feedback, and surface insights that inform project and change management decisions. Serve as the voice of the customer to department leadership, synthesizing user perspectives and feedback into actionable recommendations. Assess the change impact of technology initiatives on the Firm and its employees, identifying affected stakeholder groups and potential adoption risks. Design and execute comprehensive change management plans that encompass stakeholder engagement, training, and communications strategies tailored to each initiative. Handle multiple projects and competing priorities simultaneously, exercising sound judgment and maintaining high standards under pressure. Comply with project management methodologies and processes and leverage related tools in support of project team objectives. Mentor and share best practices with colleagues in support of the department's overall capability development. Business Analysis Responsibilities: Participate as an embedded member of project teams, contributing to requirements gathering alongside Project Managers and subject matter experts. Leverage a common methodology to document user requirements and current business processes to inform technology solution design and delivery. Partner with Product Owners to ensure that user needs and feedback are clearly represented in product decisions and enhancement prioritization. Maintain ongoing engagement with user communities across the Firm to surface issues, communicate project progress, and incorporate feedback into solution design. Act as a product advocate for assigned technology solutions, ensuring the user perspective is present at every stage of the product lifecycle. Change Management Responsibilities: Conduct structured change impact assessments for technology initiatives, evaluating scope, scale, and risk to affected employee populations. Develop and implement change management plans that address awareness, understanding, adoption, and reinforcement across stakeholder groups. Design and facilitate engagement activities including focus groups, surveys, pilot programs, and feedback sessions to support adoption and continuous improvement. Partner with Project Managers to ensure change management activities are integrated into project plans and timelines from initiation through post-launch. Monitor and evaluate adoption metrics and satisfaction with technology solutions, reporting findings to the Director of Practice Enablement and recommending adjustments as needed. Communications & Learning Responsibilities: Draft clear, professional email communications and announcements to inform and educate Firm personnel about technology updates, best practices, and available resources. Work closely with the Learning & Development team and product champions to design and drive innovative programs — including webinars, tutorials, guides, and other formats — that build effective adoption of the Firm's technology portfolio. Contribute to the Firm's technology communications program, including newsletters, security alerts, operational updates, and in-person engagement at practice group and office meetings. Support the Technology Influencers program by facilitating engagement opportunities, coordinating pilots and focus groups, and helping to amplify technology messaging across the Firm. Ensure that technology communications and learning programs are consistent with and complementary to broader Professional Development and HR learning initiatives. QUALIFICATIONS: Bachelor's degree or equivalent professional work experience required. Minimum of five (5) years of experience in a role combining business analysis, change management, organizational communications, or a related discipline; experience in a legal or professional services environment is strongly preferred and will be weighted heavily in the selection process. Demonstrated experience in change management work, including the design and execution of change management plans for technology or business transformation initiatives, is strongly preferred. Prosci certification or equivalent change management credential desired; relevant experience in the discipline will be considered in lieu of formal certification. Strong written communication skills are essential; writing samples will be required as part of the application process. Experience drafting professional communications for broad organizational audiences. Familiarity with legal software, productivity tools, document management platforms, or other enterprise technology solutions preferred. Must possess strong relationship management and listening skills, with the ability to communicate effectively at all levels of the organization. Must be well organized, attentive to detail, and willing to take ownership of client requests and team success. Proactive, flexible, and forward thinking, with a natural curiosity about emerging technologies and their application in a professional services environment. Excels at working across teams to support the implementation of new products or the resolution of issues with existing ones. The firm offers a generous total compensation package with bonuses and raises awarded in recognition of individual merit-based performance. All full-time Business Services employees may participate in King & Spalding’s comprehensive benefit program including health and wellness plan, life and disability insurance, flexible spending accounts and a health savings account, a 401(k) plan, profit sharing plan, and a substantial Paid Time Off (PTO) program. King & Spalding LLP (K&S) is committed to providing equal employment opportunity to all applicants and employees in full compliance with all state, federal, and local laws prohibiting discrimination on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, age, disability or any other status protected by applicable law. We are proud of our remarkably cohesive culture, which now encompasses more than 2,500 lawyers and business professionals worldwide. We seek to attract and develop the very best talent to work with us.