Business Consulting - Service Design (Senior to Consultant)

Job description

Job Title: Service Design Consultant Role Overview The Service Design Consultant supports day-to-day operations by handling product-related issues, coordinating with technical teams, and ensuring stable product performance and customer satisfaction. Key Responsibilities Provide operational support / service design for digital products and platforms Analyze and triage product issues, defects, and enhancement requests Coordinate with Engineering, QA, and IT teams for issue resolution Support release activities, UAT, and post-release monitoring Maintain product documentation, FAQs, and support knowledge base Track incidents, defects, and service requests through ticketing tools Prepare product performance and issue reports for stakeholders Qualifications & Skills Bachelor’s degree in IT, Engineering, Business, or related fields 2–5 years of experience in product, application, or system support Basic understanding of SDLC, Agile, and digital product lifecycle Strong analytical and communication skills Experience with Jira, ServiceNow, or similar tools If you can demonstrate that you meet the criteria above, please contact us as soon as possible. The exceptional EY experience. It’s yours to build. EY | Shape the future with confidence EY exists to build a better working world, helping to create long-term value for clients, people and society and build trust in the capital markets. Enabled by data and technology, diverse EY teams in over 150 countries provide trust through assurance and help clients grow, transform and operate.