Business Data Analyst - PowerBI

Job description

About NCR VOYIX NCR Voyix Corporation (NYSE: VYX) is a global platform-powered leader in unified commerce for shopping and dining. Combining a flexible, intelligent platform with end-to-end payments capabilities and services developed through its deep industry experience, NCR Voyix empowers retailers and restaurants to accelerate new possibilities for their operations, experiences and business outcomes. NCR Voyix is headquartered in Atlanta, Georgia, and serves customers in more than 35 countries worldwide. As a Junior Business Analyst, you will support the operations and client success teams by analyzing data, documenting processes, and assisting in the delivery of insights that improve customer experience and operational performance. This is an excellent opportunity to grow your analytical and business skills in a fast-paced, tech-driven environment. We are looking for an operations expert who consistently has their finger on the pulse of our day-to-day tactical operations and can lead internal teams to deliver on customer commitments. They are process-oriented, ensure adherence to procedures, and can expertly navigate operational challenges. The key for this role is that everything that is done is with the customer at the front of mind focusing on Simple, made possible every day they do business with NCR. AREAS OF RESPONSIBILITY Support Client Operations Assist in tracking and reporting performance metrics for client operations. Help implement initiatives that promote a customer-first culture and service excellence. Customer Experience & Feedback Collect and analyze customer feedback (e.g., NPS surveys) to identify trends and improvement opportunities. Support cross-functional teams in executing changes that enhance customer satisfaction. Cross-Team Collaboration Work with internal teams to document business requirements and improvement opportunities. Participate in meetings and help maintain clear records of decisions, action items, and follow-ups. Data Analysis & Reporting Assist in gathering and analyzing operational data to identify inefficiencies and opportunities. Help build and maintain dashboards and reports for internal and client use. Incident & Escalation Support Support incident response efforts by documenting issues and resolutions during outages or escalations. Ensure timely communication and follow-up actions are tracked and completed. Financial & Contract Support Help monitor contract performance, billing accuracy, and payment timelines. Assist in identifying financial variances and support process improvements. Continuous Improvement Contribute to exception reporting and help identify areas for operational enhancement. Support the development and implementation of process improvements. Qualifications: Bachelor’s degree in Business, Information Systems, or a related field. 2-5 years of experience in a business analyst or operations support role Basic understanding of SaaS business models and retail operations is a plus. Proficiency in Microsoft Excel; familiarity with data tools like SQL, Power BI, or QuickBase is a must Strong communication, organizational, and problem-solving skills. Eagerness to learn, collaborate, and grow in a fast-paced environment. ITIL and/or Agile certification with a strong understanding of escalations and incident management Offers of employment are conditional upon passage of screening criteria applicable to the job EEO Statement Integrated into our shared values is NCR Voyix’s commitment to equal employment opportunity. All qualified applicants will receive consideration for employment without regard to sex, age, race, color, creed, religion, national origin, disability, sexual orientation, gender identity, veteran status, military service, genetic information, or any other characteristic or conduct protected by law. NCR Voyix is committed to being a globally inclusive company where all people are treated fairly, recognized for their individuality, promoted based on performance and encouraged to strive to reach their full potential. We believe in understanding and respecting differences among all people. Every individual at NCR Voyix has an ongoing responsibility to respect and support a globally diverse environment. Statement to Third Party Agencies To ALL recruitment agencies: NCR Voyix only accepts resumes from agencies on the preferred supplier list. Please do not forward resumes to our applicant tracking system, NCR Voyix employees, or any NCR Voyix facility. NCR Voyix is not responsible for any fees or charges associated with unsolicited resumes “When applying for a job, please make sure to only open emails that you will receive during your application process that come from a @ncrvoyix.com email domain.”