Business Development Account Representative

Job description

Carpenter Technology Corporation is a leading producer and distributor of premium specialty alloys, including titanium alloys, nickel and cobalt based superalloys, stainless steels, alloy steels and tool steels. Carpenter Technology’s high-performance materials and advanced process solutions are an integral part of critical applications used within the aerospace, transportation, medical and energy markets, among other markets. Building on its history of innovation, Carpenter Technology’s wrought and powder technology capabilities support a range of next-generation products and manufacturing techniques, including novel magnetic materials and additive manufacturing. Business Development Account Representative Location: Raleigh, NC or Reading, PA Reports To: Supervisor, Customer Service Position Summary The Business Development Account Representative serves as the primary liaison between customers and Carpenter, providing comprehensive account management and customer support. This role is responsible for building strong customer relationships, understanding customer needs, resolving account-related issues, and ensuring a high level of service. The representative collaborates closely with internal teams to support scheduling, planning, inventory management, pricing, forecasting, contract review, and technical requirements while driving customer satisfaction and business growth. Key responsibilities include: Manage assigned customer accounts and serve as the primary point of contact. Develop a thorough understanding of customer requirements and identify effective solutions. Coordinate with internal departments including Sales, Planning, Logistics, Operations, Technical Services, and Finance to resolve customer concerns. Maintain accountability for daily account activities, order management, and customer communications. Support selling strategies through proactive outreach to new and existing customers. Create and maintain customer-specific account documentation and records. Review activity reports and message queues daily to ensure timely follow-up and issue resolution. Participate in continuous improvement initiatives focused on productivity, cost reduction, and customer satisfaction. Engage in departmental and cross-functional training to expand product, process, and systems knowledge. Adhere to all company, quality, safety, and regulatory standards. Perform additional duties and special projects as assigned. Requirements High School Diploma or equivalent required. Associate's or Bachelor's degree from an accredited institution preferred. Experience Minimum experience required. Two or more years of customer account management, customer service, inside sales, or business development experience preferred. Knowledge, Skills, and Abilities Strong customer service and relationship management skills. Effective verbal and written communication abilities. Ability to manage multiple priorities in a fast-paced environment. Strong problem-solving and organizational skills. Ability to work collaboratively across functions to resolve customer issues. Proficiency with Microsoft Office applications and business systems. Ability to learn technical products, specifications, and manufacturing processes. Carpenter Technology Company offers a competitive salary and a comprehensive benefits package including life, medical, dental, vision, flexible spending accounts, disability coverage, 401k with company contributions as well as many other options to employees. Carpenter Technology Corporation’s policy is to fully and effectively maintain a program of equal employment opportunity and nondiscrimination for all employees, to employ affirmative action for all protected classes, and to recruit and develop the best qualified persons available regardless of age, race, color, religion, sex, gender identity, sexual orientation, marital status, national origin, political affiliation or any other characteristic protected by law. The Company also will recruit, develop and provide opportunities for qualified persons with disabilities and protected veterans.