Business Development Coordinator (B2C)

Job description

*** Prerequisite *** Eligible candidates must be current residents of Qatar and hold a valid Qatar ID. International applications will not be considered for this role. --------------------------------------------------------------------------------------------------------------------------------------------------- The Business Development Coordinator (B2C) plays a key role in supporting recruitment and enrollment activities for HEC Paris degree programs. This position is responsible for lead management, ensuring high-quality data reporting, and delivering actionable insights through analysis and reporting. The role contributes directly to enhancing sales performance and improving the overall candidate journey. Support outreach activities (calls and emails), focusing on lead qualification, nurturing, and reactivation based on data insights and recruitment priorities Act as the central coordination point for lead data, ensuring alignment across Marketing, Recruitment, and Program teams Manage incoming leads across all channels, ensuring timely responses, accurate data capture, tagging, segmentation, and high engagement standards Monitoring daily lead flows, ensuring prompt assignment and consistent follow-up by Recruitment Managers Consolidate, clean, and structure data from multiple sources to enable accurate reporting and analysis Maintain and enhance dashboards and reporting tools to provide real-time visibility on pipeline health, lead status, and conversion performance Conduct in-depth analyses of lead behavior, conversion trends, and campaign effectiveness, generating actionable recommendations Monitor marketing campaign performance and highlight optimization opportunities Ensure data governance and compliance, maintaining accuracy, confidentiality, and proper documentation Coordinate with the front office to manage incoming calls and walk-in prospects, ensuring a seamless candidate experience Liaise with the Finance department to track and monitor scholarship and grant budgets Maintain up-to-date knowledge of all degree programs to effectively support candidate engagement Ensure timely and professional responses to all incoming inquiries across platforms Education and experience Bachelor’s degree in Business or a related field. 5+ years of experience in sales or business development. Advanced proficiency in Microsoft Office (Word, PowerPoint and Excel). Experience with CRM systems, ideally Salesforce. Proficiency in database management and strong analytical skills. Excellent verbal and written communication skills in English; Arabic is a strong plus; French is an advantage. Ways of working Detail-oriented, with a commitment to delivering high-quality results. Strong organizational and time management skills, with the ability to manage multiple priorities while responding to stakeholder needs. Collaborative and able to work effectively across teams and departments. Proactive in anticipating challenges, identifying potential issues and developing effective solutions. Discreet and professional when handling confidential information. Flexible and willing to adapt working hours to business needs. Disclaimer This job description is only a summary of the typical functions of the job, not an exhaustive or comprehensive list of all possible job responsibilities, tasks, and duties. The responsibilities, tasks, and duties of the jobholder might differ from those outlined in this job description and other duties, as assigned, may be part of the job. Employment Eligibility If selected for a job at HEC Paris in Qatar, you will have to provide: An original or a true copy of your Police Clearance Certificate (PCC) of your country of nationality attested by the Qatar Ministry of Foreign Affairs*; and A true copy of your highest Educational Certificate attested by the Qatar Ministry of Foreign Affairs**. *Candidates born in Qatar are exempt from providing an attested PCC. **Candidates who graduated from a university in Qatar are exempt from getting their Educational Certificate attested. Getting your personal documents attested is a lengthy process. We encourage you to get your documents attested early in the recruitment process to reduce administrative delays upon hire. About HEC Paris, Doha Founded in 1881 by the Paris Chamber of Commerce, HEC Paris is a leading European business school with the ambition to make a positive impact on both business and society. Its mission is driven by a unique “Think, Teach, Act” approach, aimed at fostering a more inclusive, sustainable, and prosperous world. With 167 research professors from around the globe, HEC Paris produces and shares cutting-edge knowledge with over 5,000 students from more than 130 countries. Its campus serves as a true laboratory of innovation and dialogue, fully engaged with the world’s diversity and global challenges. In 2010, HEC Paris joined Qatar Foundation to bring world-class management education programs and research to Doha and the region. Through its portfolio of programs and its local research activities, HEC Paris, Doha contributes to corporate competitiveness in the global economy, fully aligned with Qatar National Vision 2030 and supporting the transformation of Qatar into a sustainable, competitive, and knowledge-based economy. In addition to offering degree programs, the school partners with corporate clients in Qatar and the region to design and deliver customized executive programs addressing current business and organizational challenges. HEC Paris is an exceptional workplace, located in state-of-the-art premises in downtown Msheireb, at the heart of Doha. Joining HEC Paris, Doha is a unique opportunity to be part of a close-knit community of talented individuals united around five core values: Curiosity, Excellence, Diversity, Responsibility, and Entrepreneurial Spirit.