Business Development Lead (SMB Accounts)

Job description

### **Our Journey** The ShopBack Group is Asia-Pacific’s leading shopping, rewards, and payments platform, serving over 20 million active members across 13 markets. In 2025, the Group continued its global growth with its expansion into North America. Driven by the vision to make every day more rewarding, ShopBack is dedicated to saving members money and time, and delivering delight every day. The platform also enables merchants and brands to engage with their members in a cost-effective manner. Founded in 2014, ShopBack now powers over US$5.5 billion in annual sales for over 20,000 online and in-store partners, and has rewarded shoppers with more than US$900 million (over S$1 billion) in Cashback to date. Through its innovative offerings, ShopBack continues to create value for both members and merchants. Notably, its payment solution, ShopBack Pay, offers members a convenient and rewarding payment option at checkout. ### Your Adventure Ahead - Lead and execute ShopBack’s SMB merchant acquisition strategy, with a strong focus on scaling ShopBack Pay - Own the end-to-end build of the SMB Business Development function — including hiring, developing, and scaling a high-performing team of Business Development Executives from the ground up - Operate as a player-coach: carry individual acquisition targets and directly close SMB merchant partnerships, while setting the standard for sales excellence within your team - Manage, coach, and develop your team, driving performance, accountability, and growth through hands-on mentorship and structured guidance - Own and close high-impact SMB merchant partnerships, with strong F&B industry connections as a plus - Stay updated on industry trends, competitor activities, and market dynamics to identify new opportunities and stay ahead - Collaborate with cross-functional teams (e.g. Operations, Account Management, Marketing) to ensure alignment and successful implementation of ShopBack Pay initiatives - Provide feedback to improve and streamline the sales cycle through optimized operational processes and scalable playbooks - Provide ongoing support to merchant partners, understanding their needs and optimizing their experience with ShopBack Pay ### Essentials to Succeed - Bachelor’s degree in Business Administration, Marketing, or a related field - Minimum 4+ years of experience in Business Development or Account Management, preferably in technology, e-commerce, fintech, or platform businesses - Proven ability as an individual contributor in sales or partnerships, with a track record of closing deals and driving merchant acquisition - Experience in people management or strong potential to build and lead a team from scratch, with the ability to coach, motivate, and performance-manage others - Strong presentation and stakeholder management skills, with the ability to articulate complex concepts clearly and persuasively - Excellent interpersonal skills combined with strong analytical and problem-solving capabilities - A self-starter with a *can’t-is-not-an-option* mindset — resilient, adaptable, and not discouraged by setbacks - Ability to thrive in a fast-paced, high-growth environment while juggling multiple priorities with accuracy and ownership - Hungry and driven to be part of building and scaling a successful business in a startup environment - Passionate about leading an ambitious team and making a meaningful commercial impact across the region - Determination to excel in one of the fastest-growing tech startups - AI Competency: Demonstrated use of AI tools (e.g. ChatGPT, Gemini, Claude) to develop new or improve workflows, enhance productivity, and drive efficiency at scale.