Business Development Manager

Job description

## Why Verifone For more than 30 years Verifone has established a remarkable record of leadership in the electronic payment technology industry. Verifone has one of the leading electronic payment solutions brands and is one of the largest providers of electronic payment systems worldwide. Verifone has a diverse, dynamic and fast paced work environment in which employees are focused on results and have opportunities to excel. We take pride in the fact that we work with leading retailers, merchants, banks, and third party partners to invent and deliver innovative payments solution around the world. We strive for excellence in our products and services, and are obsessed with customer happiness. Across the globe, Verifone employees are leading the payments industry through experience, innovation, and an ambitious spirit. Whether it’s developing the next platform of secure payment systems or searching for new ways to bring electronic payments to new markets, the team at Verifone is dedicated to the success of our customers, partners and investors. It is this passion for innovation that drives each one of our employees for personal and professional success. Verifone is proudly an in-office work culture as we see immense benefits to career development and business results from our colleagues being physically co-located. Currently, we do allow a hybrid work schedule but we regularly revisit our attendance policy. ## What's Exciting About the Role We are seeking an experienced **Business Development Manager – Operational Services** to drive growth across our services portfolio, including installation, break/fix, advanced exchange, configure-to-order, repair, logistics, and other end-to-end lifecycle services. This role will be responsible for identifying and winning new business while also expanding service opportunities within existing customer accounts. The ideal candidate is a proven services sales professional who understands how to translate customer operational challenges into scalable, commercially viable solutions. If you are looking for a role where you can see the full impact of your work, this is it! The Business Development Manager will own opportunities from initial identification through solution development, commercial agreement, implementation, and ultimately revenue realization. ## Key Responsibilities - Hunt for and develop new customers requiring Operational Services, including: - Installation and deployment services - Break/fix and field maintenance - Advanced exchange programs - Configure-to-order and staging - Repair and refurbishment - Logistics and device lifecycle management - Holistic, end-to-end service solutions - Identify opportunities to expand, upgrade, or introduce new services within existing customer accounts. - Build and maintain a strong pipeline of new business opportunities and provide accurate revenue forecasts. - Develop relationships with customer decision-makers across Operations, IT, Procurement, Finance, and executive leadership. - Understand customer business and operational requirements and translate those requirements into customized service solutions. - Present proposed solutions, value propositions, pricing, and business cases to customers. - Partner closely with internal Operations, Finance, Legal, Product, Supply Chain, Sales, and technical teams to develop and deliver solutions. - Support the development and negotiation of pricing, proposals, Statements of Work, and commercial agreements. - Maintain ownership of opportunities beyond contract signature, working with internal implementation teams to ensure successful launch, operational readiness, and transition into revenue-generating services. - Serve as a key customer contact during implementation and help resolve commercial or operational issues that could delay deployment or revenue. - Manage and grow strategic customer relationships following implementation, identifying additional opportunities for service expansion. - Maintain opportunity, pipeline, customer activity, and forecast information within Salesforce. - Travel throughout the **United States and Canada approximately 30–50% of the time**, depending on active opportunities, customer needs, and business priorities. - Conduct in-person customer meetings, site visits, presentations, solution-development sessions, and implementation discussions as required. ## Qualifications - **10+ years of experience** in business development, services sales, account management, or a related commercial role. - Proven track record of successfully selling complex **services and operational solutions**. - Demonstrated ability to identify, develop, negotiate, and close new business opportunities. - Experience managing opportunities from initial customer engagement through implementation and revenue realization. - Strong solution-selling skills with the ability to understand operational challenges and develop customized service offerings. - Experience working cross-functionally with Operations, Finance, Legal, Product, Supply Chain, Sales, and technical organizations. - Strong presentation, negotiation, executive communication, and relationship-management skills. - Ability to independently manage a pipeline, forecast opportunities, and prioritize multiple customer engagements. - Ability and willingness to travel **30–50% throughout the U.S. and Canada**, with travel frequency varying based on customer opportunities and business needs. - Experience with Salesforce Lightning preferred. ## Preferred Experience - Experience within the payments, financial services, retail technology, or POS industries. - Experience selling or supporting solutions involving payment terminals, POS systems, scanners, printers, kiosks, or other distributed technology hardware. - Familiarity with field services, device deployment, depot repair, advanced exchange, reverse logistics, configure-to-order, repair, and hardware lifecycle management. - Experience developing multi-year managed services or recurring-revenue solutions. ## How Success Is Measured Success will be measured not only by contracts signed, but by: - New services revenue generated - Pipeline development and conversion - Growth within existing accounts - Successful implementation of new customer solutions - Revenue realization following contract execution - Customer retention and expansion - Development of recurring and multi-year services relationships ## Our Commitment Verifone is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. Verifone is also committed to compliance with all fair employment practices regarding citizenship and immigration status.