Business Development Manager, Eyemed

Job description

Widen Your Horizons. Join the Next Chapter of Your Career At EssilorLuxottica, we are committed to empowering our people to grow and succeed. This is your opportunity to take your career to the next level, embrace new challenges, and continue making a difference. We work for a brighter future, thinking today about the world of tomorrow. ​ Don’t miss the chance to shape your #FutureInSight with us! GENERAL FUNCTION This role is responsible for developing and signing new clients, managing existing clients to drive benefit usage, and ensure client and member satisfaction with their total experience. This role will also assist in development and execution of marketing campaigns to prospect new clients, and assist in local day to day operation to ensure service delivery. MAJOR DUTIES AND RESPONSIBILITIES • Partner and client development o Identify important industry tradshows/conferences for leads generation. o Develop materials and contents needed for leads generation and partner and client communication. o Conduct activies such as participating conferences and preparing and managing showcase booth to generate high quality lead and promote eyemed brands. o Determine and identify target leads, both corporations and partners o Create and execute approach strategy for each lead, including identifying key contact / key decision maker and decision making process of target client o Convert leads to be signed clients • Partner and client management o Manage client relationships to cover more members and encourage their employee/member registration and usage o Monitor and quickly flag issues experienced by members and coordinate with providers to resolve; communicate back to client/member as needed to gather information and communicate resolution o Efficiently conduct contract signing and renewal, membership processing & reconciliation, personal information and privacy compliance, billing, and claims processing, with proper internal control and risk management o Responsible for ensuring client and member satisfaction, with creative thinking and quick response & resolution • Offering development o Understand new trends in insurance, health, and technology industries and contribute to product development o Understand client feedback and member experience for product development and improvement o Propose new features and ideas for improved client & member experience o Provide complete and timely communication and reporting to manager related to client projects in process. Meet all deadlines as defined by partners and various functional areas BASIC QUALIFICATION • Bachelor’s Degree or equivalent experience • 5+ years of related experience • 3+ years client-facing experience • Native Chinese speaker with strong English skills • Strong written and verbal communication skills • Knowledge of Microsoft PREFERRED QUALIFICATIONS • Strong B2B customer focus • Understands corporate benefits, 3rd party benefit administration and health insurance • Project management experience with internal and external customers • Ability to work well independently, under pressure and multi-task EYEMED INTRODUCTION 爱眸哒介绍 EyeMed Vision Care is a leader in vision benefits. EyeMed partners with health insurance companies, insurance brokers, benefit platforms and other clients and partners to deliver and administer vision benefits. EyeMed brings value to its clients and partners through its unique innovative member-facing tools in addition to its nation-wide vision care provider networks. With over 30 years of experience, EyeMed is a top player globally in vision benefits. EyeMed is a wholly-owned subsidiary of EssilorLuxottica, the global leader in eyewear. GENERAL FUNCTION 概述 This role is responsible for developing and signing new clients, managing existing clients to drive benefit usage, and ensure client and member satisfaction with their total experience. This role will also assist in development and execution of marketing campaigns to prospect new clients, and assist in local day to day operation to ensure service delivery. MAJOR DUTIES AND RESPONSIBILITIES 主要职责 • Partner and client development 合作伙伴和客户开发 o Identify important industry tradshows/conferences for leads generation. o Develop materials and contents needed for leads generation and partner and client communication. o Conduct activies such as participating conferences and preparing and managing showcase booth to generate high quality lead and promote eyemed brands. o Determine and identify target leads, both corporations and partners o Create and execute approach strategy for each lead, including identifying key contact / key decision maker and decision making process of target client o Convert leads to be signed clients • Partner and client management 合作伙伴和客户管理 o Manage client relationships to cover more members and encourage their employee/member registration and usage o Monitor and quickly flag issues experienced by members and coordinate with providers to resolve; communicate back to client/member as needed to gather information and communicate resolution o Efficiently conduct contract signing and renewal, membership processing & reconciliation, personal information and privacy compliance, billing, and claims processing, with proper internal control and risk management o Responsible for ensuring client and member satisfaction, with creative thinking and quick response & resolution • Offering development 服务开发 o Understand new trends in insurance, health, and technology industries and contribute to product development o Understand client feedback and member experience for product development and improvement o Propose new features and ideas for improved client & member experience o Provide complete and timely communication and reporting to manager related to client projects in process. Meet all deadlines as defined by partners and various functional areas BASIC QUALIFICATION 基本资格 • Bachelor’s Degree or equivalent experience 学士学位或同等经验 • 5+ years of related experience 5 年以上相关经验 • 3+ years client-facing experience 3 年以上面向客户的经验 • Native Chinese speaker with strong English skills 母语为中文，英语能力强 • Strong written and verbal communication skills 强大的书面和口头沟通技巧 • Knowledge of Microsoft Microsoft 知识 PREFERRED QUALIFICATIONS 优先资格 • Strong B2B customer focus 强大的 B2B 客户开发能力 • Understands corporate benefits, 3rd party benefit administration and health insurance 了解企业福利、第三方福利管理和医疗保险相关领域 • Project management experience with internal and external customers 拥有与内部和外部客户的项目管理经验 • Ability to work well independently, under pressure and multi-task 能够在压力和多任务下独立工作 Our Diversity, Equity and Inclusion commitment​ We are committed to creating an inclusive environment for all employees. We celebrate diversity and provide equal opportunities to all, regardless of race, gender, ethnicity, religion, disability, sexual orientation, or any other characteristic that makes us unique.