Business Development Manager, Japan

Job description

## Hi, we’re Back Market. We’re here to help **make tech reliable, affordable, and better than new**. We're a global marketplace for refurbished devices, helping lower our collective environmental impact by providing trustworthy, affordable tech with 92% less carbon emissions than new. Yep, you read that right. Turns out refurbished tech is way better for the planet than new. In fact, With every device purchased on Back Market, our positive impact on the planet grows. From our Customer Care representatives to our software engineer, every individual at Back Market cuts the planet — and consumers — a break. **Our mission is simple: to do more with what we already have.** Are you ready to join us? About the role: At Back Market, Business Development Managers are pivotal to our marketplace’s success. You will be a key member of our fast-growing and high-performing Supply team, and will act as the go-to resource for our valued sellers. You will be able to contribute to the overall business by enabling and supporting the growth and retention of key sellers. In this role, your main priorities center on harmonizing the two most critical areas of performance on Back Market: Business Development and Account Management. On the Business Development side, you will work closely with the General Manager on supporting the strategic plan for the business development, actively looking for potential sellers, and onboard them to the Back Market platform. On the Account Management side, you will work with the existing sellers to grow their sales by skilfully identifying opportunities to grow and diversify listings, procure supply, improve pricing strategy, capitalize on product/category trends, etc. You will be our perfect match if you are comfortable in a fast-paced, multi-tasked, high energy environment. Your Mission (If You Accept It): - Contribute to Back Market’s sellers and item/categories offering growth by developing and implementing go to market strategy to acquire and nurturing new sellers - Build relationships with key sellers to ensure high levels of adoption, commitment, and satisfaction - Analyze sales and quality performance and identify areas for growth to ensure a profitable and healthy growth for both seller and BackMarket, using data and tools available including AI - Conduct strategy calls, business reviews, seller/partner visits tailored to use cases and business models - Develop potential partnership with industry key players, service providers, affiliates in refurbished, electronics, and e-commerce landscape in Japan - Gain subject-matter expertise on the refurbished devices industry, as well as the specific needs, pain points, and aims of sellers - Lead and contribute to seller-related cross-functional projects together with customer care, quality, marketing, and product teams You’re At The Right Place If: - 5~7 years of experience in sales, business development and account management roles - Proven track record in acquiring sellers or partners - Demonstrated ability to resolve issues and maintain strong client relationships - Proven project management experience, able to coordinate between teams. Ability to navigate seamlessly across time zones and multicultural teams - Excellence in time management and pipeline management with great sense of priority, urgency, ownership and accountability - AI and data skills, with hands-on experience building automations is a bonus. Salesforce, SQL, Tableau and/or AI tools experience is a plus, but readiness to learn a must - Previous experience in an E-commerce or fast-growing start up preferred (not mandatory) - Native Japanese with business level of English communications skills, both in writing and speaking. Chinese skill is also appreciated (not mandatory) - High interpersonal skill, and strong understanding of Japanese culture & cross-culture - Ability to handle the pace and ambiguity that comes with working in a fast-paced, always-on, start-up environment across multiple time zones and teams - Proactive and energetic attitude with the desire to be a key player on a results-oriented team in a fast-paced work environment Recruitment Process: - Recruiter Interview: Coco, People Partner APAC - Hiring Manager: Ryo, General Manager APAC - Stakeholder Interview 1: Wei, Business Development Expert Japan, and Fuuma, Senior Customer Care Operations Manager Japan - Stakeholder interview 2: Alice, Senior Expert Business Manager, Australia - BM Value interview: Martin, Chief Commercial Officer ## **WHY SHOULD YOU JOIN US ? ✌🏼** At Back Market, we’re committed to hiring and supporting diverse teams of people from all backgrounds, experiences, and perspectives — it’s one of the reasons we’re such a high-scoring certified B Corp company (93.2). No matter your role and seniority level, you’ll enjoy impact-driven work with hands-on career development in an innovative, driven, and fast-paced environment — with benefits to match, like: - A mission driven work environment where your day to day makes an impact on the planet. Seriously. - Hybrid work environment, with 2 remote days a week and 1 remote work week per quarter, plus 3 flex days. - Employee Resource Groups, including mentorship programs, comprehensive accessibility policies, and cultural competency training. At Back Market, we strive to create a workplace that embodies the world we’re trying to change. We’ve embedded our diversity, equity, and inclusion principles into our DNA — from dedicated staff to employee resource groups to our company values. We know that the perfect background for a role doesn’t mean the perfect fit — we encourage you to apply for a role even if you think you may not have all the qualifications. If reasonable accommodations are needed for the interview process, please do not hesitate to discuss this with the Talent Acquisition Team.