Business Development Representative

Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency and operational improvements. We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together. Business Development Representative – Sweden Department: Sales Development – EMEA Location: Sweden Reports to: BDR Manager – EMEA Role Overview We are seeking a commercially driven Business Development Representative (BDR) to support pipeline growth across the Swedish market . This role is responsible for generating pipeline through a combination of inbound and outbound activities , engaging enterprise and mid-market accounts, and partnering closely with Account Executives and cross-functional teams to support revenue growth. We are looking for a mature and motivated sales professional with 2–3 years of experience who is confident engaging stakeholders, takes ownership of their pipeline, and is eager to develop a long-term career in enterprise SaaS sales. Key Responsibilities Generate pipeline across Sweden through a combination of outbound prospecting and inbound lead follow-up Identify, research, and engage prospective customers across enterprise and mid-market accounts Qualify marketing-generated leads into high-quality sales opportunities Partner with Account Executives to support account research, outreach strategies, and territory development Collaborate with Marketing on campaigns, regional events, and follow-up execution Work cross-functionally with Sales, Customer Success, Alliances, and Channel teams to identify new opportunities Communicate the value of Genesys’ cloud and AI-driven CX solutions aligned to customer business challenges Maintain accurate activity tracking, pipeline updates, and reporting in Salesforce Consistently meet and exceed KPIs related to meetings booked, pipeline generated, and opportunity conversion Skills & Qualifications 2–3 years of experience in a BDR, SDR, or sales-related role within SaaS, CX, cloud, or technology environments Fluent-level Swedish and professional English language skills required Additional Nordic language skills (Danish, Norwegian, Finnish, or Icelandic) are highly advantageous Experience working within the Swedish business market and culture is highly desirable Demonstrated ability to generate pipeline through outbound prospecting Strong communication and stakeholder engagement skills Mature, professional, and commercially aware mindset Strong organizational and time-management skills Experience using Salesforce, LinkedIn Sales Navigator, or similar sales engagement tools preferred Collaborative approach with the ability to work effectively across multiple teams Why Join Genesys? Join a global leader in AI-driven customer experience technology Build your career within a high-performing EMEA sales organization Competitive compensation with performance-based incentives Clear progression opportunities into Senior BDR and Account Executive roles Collaborative, inclusive, and results-driven team environment #LI-MC1 If a Genesys employee referred you, please use the link they sent you to apply. About Genesys: Genesys® empowers more than 8,000 organizations worldwide to create the best customer and employee experiences. With agentic AI at its core, Genesys Cloud™ is the AI-Powered Experience Orchestration platform that connects people, systems, data and AI across the enterprise. As a result, organizations can drive customer loyalty, growth and retention while increasing operational efficiency and teamwork across human and AI workforces. To learn more, visit . 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