Business Development Representative (retail)

Job description

**This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Business Development Representative (Retail) based in the United States.** As a Business Development Representative, you will play a key role in driving business growth across the North American retail market. You will be the first point of contact for prospective customers, engaging independent store owners and retail decision-makers to introduce innovative communication technology designed to transform in-store operations. Working primarily with leads generated through major retail partnerships, inbound inquiries, and industry events, you will qualify prospects and create valuable opportunities for the Account Executive team. You will take ownership of timely outreach and consistent follow-up, ensuring every lead receives a responsive and professional experience. Collaborating with sales and marketing teams across the US and UK, you will help strengthen the company's presence in a competitive retail technology market. This is an exciting opportunity to join an ambitious, fast-growing scale-up backed by an established global technology leader. ### Accountabilities You will be responsible for managing incoming leads, identifying qualified sales opportunities, and supporting the growth of retail partnerships across North America. Your main responsibilities will include: - **Lead Management and Outreach:** Contact every new North American lead within one business day through phone calls and emails, ensuring prompt and consistent communication. - **Prospect Qualification:** Engage independent retail store owners, franchisees, and other retail decision-makers to understand their needs, assess their potential, and determine their suitability for the platform. - **Meeting Generation:** Schedule qualified meetings and sales opportunities for Account Executives, ensuring a smooth and effective handover. - **Event Lead Follow-Up:** Manage post-event outreach following twice-yearly Ace Hardware conventions, as well as other retail trade shows and industry events across the United States. - **Trade Show Participation:** Attend major retail conventions and industry events to engage prospective customers, develop relationships, and generate new business opportunities. - **CRM Management:** Maintain accurate and up-to-date Salesforce records, documenting lead stages, next steps, interactions, and outcomes to ensure reliable pipeline visibility. - **Sales Collaboration:** Work closely with Account Executives, the UK-based Business Development Representative, and the Marketing team to coordinate prospect engagement and improve lead conversion. - **Lead Prioritization:** Manage high volumes of incoming opportunities efficiently, maintaining fast response times and consistent follow-up even when handling 150–200 new leads simultaneously. ### Requirements You are a proactive, organized, and confident communicator with experience in B2B prospecting and lead qualification. You thrive in a fast-paced environment and know how to turn initial conversations into valuable sales opportunities. The ideal candidate will have: - 1–3 years of experience in a Business Development Representative (BDR) or Sales Development Representative (SDR) role within a B2B environment. - Strong telephone prospecting, lead qualification, and discovery skills. - Excellent verbal communication skills and a friendly, professional approach when engaging business owners and retail decision-makers. - Strong organizational and time-management abilities, with the capacity to manage large volumes of incoming leads while maintaining speed, accuracy, and follow-up consistency. - Experience using Salesforce or a similar customer relationship management (CRM) platform. - Ability to work during Eastern or Central US business hours. - A proactive, results-oriented mindset, with the ability to collaborate effectively with sales and marketing colleagues across different locations. **Additional Assets:** - Previous experience selling to retailers, franchisees, or independent store owners. - Familiarity with the hardware, home improvement, or retail distribution sectors. - Experience using AI-powered tools for prospect research, email personalization, and call documentation. ### Benefits - **Competitive Compensation:** Annual gross total compensation ranging from $70,000 to $75,000, including base salary and commissions. The final offer will depend on experience, skills, and work location. - **Remote Work:** Opportunity to work remotely from the United States. - **Generous Paid Time Off:** Time off to rest, recharge, and maintain a healthy work-life balance. - **Premium Technology and Equipment:** Access to high-quality work equipment, including Mac devices. - **Career Development:** Access to professional development programs, learning opportunities, and industry events. - **International Work Environment:** Join a diverse, inclusive, and globally connected team. - **Collaborative Culture:** Work alongside passionate professionals in a high-performing environment built on trust, autonomy, and shared ambition. - **Growth Opportunities:** Help shape an expanding retail technology brand while developing your own sales career. - **Startup Agility and Stability:** Benefit from the energy and flexibility of a growing technology business backed by an established, profitable global technology group. - **Additional Country-Specific Benefits:** Further benefits may be available depending on your country of employment and can be discussed with the recruitment team.