Business Development Representative (SMB Account Growth Focus)

Job description

# Business Development Representative (SMB Account Growth Focus) > ZainTECH · Bengaluru, India · Full-time · Posted 2026-05-14 **Workplace:** on_site **Department:** Marketing & GTM ## Description The Business Development Representative (SMB Account Growth Focus) is responsible for driving revenue growth across ZainTECH’s SMB customer portfolio through account expansion, upselling, cross-selling, and new business development activities. The role combines SMB account management with proactive sales development, focusing on high-volume, short-cycle opportunities within the ICT and digital solutions space. Working closely with Account Managers and Sales teams, the Business Development Representative plays a key role in accelerating pipeline generation, increasing customer engagement, and expanding existing customer relationships while identifying new SMB business opportunities across assigned markets. Responsibilities: SMB Account Management & Growth - Own and manage a portfolio of SMB accounts, focusing on Account growth, Customer retention, Upsell and cross-sell opportunities - Build and maintain strong relationships with customer stakeholders to understand evolving business and technology requirements - Conduct regular account reviews to identify expansion opportunities and position relevant ICT and digital solutions - Drive revenue growth through the successful execution of upsell and cross-sell initiatives across assigned accounts Sales Development & New Business Generation - Identify and pursue new business opportunities within the SMB segment through outbound prospecting and lead generation activities - Qualify opportunities by identifying Customer requirements, Decision-makers, Budgets, Timelines - Maintain a healthy pipeline of short-cycle opportunities, ensuring consistent progression and deal closure - Support pipeline acceleration and revenue generation initiatives across the SMB portfolio Pipeline & Sales Management - Manage multiple opportunities simultaneously within a high-volume sales environment - Maintain accurate CRM records including Pipeline updates, Account activities, Opportunity tracking, Forecasting data - Ensure strong pipeline hygiene and reporting accuracy within Salesforce or similar CRM platforms - Consistently meet or exceed defined sales and activity KPIs Collaboration & Stakeholder Alignment - Collaborate closely with Account Managers and Sales teams to align on Account strategies, Customer engagement plans, Revenue growth opportunities - Support broader sales initiatives and campaigns targeting SMB customers - Coordinate with internal stakeholders to ensure smooth customer engagement and commercial alignment _Our Culture & Code of Conduct:_ _At ZainTECH, we take pride in a culture built on collaboration, innovation, and uncompromising integrity. We are looking for individuals who share these values and are committed to customer-centricity and ethical excellence. All employees are expected to uphold our Code of Conduct, which serves as a guiding framework for responsible behavior across everything we do — from how we work with each other to how we engage with clients and partners globally._ ## Requirements - 2–4 years of experience in B2B sales, SMB account management, Inside sales, Business development roles - Experience within ICT, technology services, or digital solutions environments is preferred - Proven track record in Upselling, Cross-selling, Closing small to mid-sized deals - Experience managing multiple accounts and short-cycle sales opportunities - Familiarity with Salesforce or similar CRM platforms, Sales engagement and prospecting tools - Bachelor’s degree in business administration, Marketing, Sales, Information Technology or a related field ## Apply [Apply at ZainTECH](https://apply.workable.com/zaintech/j/D8E8ED3130/apply) --- Powered by [Workable](https://www.workable.com)