Business Development Specialist - EST/CST

Job description

Join Amplity, the full-service go-to partner of biopharma companies that delivers flexible + specialized medical + commercial services. No matter where a drug is in its lifecycle, we scale with ease to maximize resources + improve impact for all our clients. Through strategic partnerships + deep therapeutic expertise, Amplity transforms how breakthrough treatments reach the people who need them. Business Development Specialist-Remote Engagement Amplity has a current full-time opportunity. This is a salaried potential with full benefits including medical, dental, vision, pet insurance, 401K, company funded life insurance, long-term, short-term disability, mental wellness program. Professional development opportunities, generous PTO, paid holidays, and more. Position Summary: Business Development Specialist (BDS) is responsible for engaging Health Care Professionals in telephone conversations to promote assigned client products, maximize the product’s selling potential and meet program and Client objectives. The BDS achieves this by developing and maintaining relationships with HCPs and by educating them about product features, benefits, safety, approved indications and loyalty program platform to ensure appropriate use. The BDS utilizes approved tools for product promotion and maintains a competent level of product, program and customer activity knowledge. The BDS is expected to collaborate with Client field-based teams and management. There may be some on-site practice visits for in-services. Essential Duties/Responsibilities: Effectively and persuasively communicate with customers utilizing selling, listening and negotiation skills, proper terminology and approved messaging, and effectively using approved promotional aids. Interactions shall be Targets in regions that can include office staff, injectors and patients for the purpose of managing platform participation and ensuring they are maximizing the benefits of the loyalty platform. Manage daily call activity according to defined expectations with the purpose of influencing customers and increasing platform awareness Profile and manage targeted list of accounts and provide value-added benefits to grow product and platform awareness Create and implement business plans to achieve business goals Maintain call productivity and metrics that are required by the program Achieves quarterly client’s KPIs. On behalf of our client promote their product (s) via the telephone (outbound and/or inbound calls) by engaging assigned targets in in-depth discussions to achieve individual and company goals. Maintain thorough knowledge of Client product(s), program and all platforms. Verify and complete required data entry in Amplity/Client CRM systems, such as details of the target’s responses, call activity and any follow-through actions. Listen and respond appropriately to customer needs and questions within program timelines. Partner and collaborate with client field sales account managers and client sales managers to plan account coverage when required. Create and maintain a positive impression with client and clients’ customers. Prepare reports for management as needed. Fully comply with all laws, regulations and Amplity Policies, Code of Conduct, all privacy and data guidelines and relevant state and federal laws and regulations. Participate in teleconference and live (when required) National, regional and district meetings and training sessions and represent client at National and/or local conventions when applicable. Other projects assigned. Key Working relationships: Report to Amplity Performance Manager or Program Director. Work closely with other team members assigned to the program and members of Amplity home office support. Maintain a positive working relationship with customers, client contacts, and all client business units. Education and Experience: Required: Bachelor’s degree from an accredited institution required A minimum of 2+ years of relevant business or sales experience Flexibility to cover multiple time zones Ability to travel to office sites if needed Willingness to cover all time zones if needed Successfully pass all required Amplity and client training Excellent technical skills with Microsoft office and other programs aa needed. Preferred: B2B, Inside Sales Aesthetics experience Knowledge, Skills and Abilities: Excellent verbal, written and interpersonal communication skills. Clear, articulate and grammatically sound speech, professional demeanor and excellent phone manner and communication skills. Strong focus on providing customers with superior support and service. Ability to learn, understand and communicate complex information over the telephone. Strong rapport building skills and active listening skills. Excellent selling, closing, persuasion and presentation skills. The ability to display high levels of initiative, effort and commitment successfully complete projects and assignments. Ability to comprehend and communicate complex technical/medical terminology and to maintain the required technical expertise including competitive product knowledge. Must be self-motivated and disciplined. Good organizational and planning skills, strong attention to detail and accuracy. Ability to work independently and as a team member. Flexibility and ability to handle multiple tasks simultaneously. Must be able to deal with people at all levels inside and outside of the company. Demonstrated technical aptitude and working proficiency in Microsoft Word, Excel, and Outlook. Must be able to successfully complete Amplity and client training in its entirety (home study and live training) and meet all training expectations to proceed to servicing client’s customers within the parameters of the program. Must be able to participate in teleconference and live National, regional and district meetings and training sessions and represent client at National and/or local conventions when requested. Must be able to drive to and around customer offices within the assigned region, during field sales activities, and hold a valid driver’s license with safe driving record. Could include some regional air travel Key Performance Competencies: Interpersonal Savvy Strategic Planning Customer Focus Business Acumen Driving for Results Integrity Dealing with Ambiguity Time Management Motivating others Autonomous Credentialing Requirements: As a representative of a pharmaceutical company, you may be required to submit and maintain credentials, such as training, vaccinations, and other job-related documentation to gain access to hospitals or healthcare providers. It is the Company’s expectation that you comply with the requirements outlined by the facilities on your call plans. Additionally, certain geographic jurisdictions or hospital systems have requirements to apply for and obtain a representative license. At this time, representatives working in the District of Columbia, City of Chicago, State of Nevada, State of Oregon, or those associated with Jackson Memorial Health in Miami-Dade County Florida may be required to obtain specific licenses. This list may be subject to change, including the potential for additions or modifications. In the event of any significant changes, you will be notified accordingly. EPIIC Values: All positions at Amplity have a responsibility to demonstrate our EPIIC Values in order to uphold our high-service standards. Excellence : We set high standards. We are solutions-focused and achieve outstanding results with a professional and positive attitude. Passion : We love what we do. Our energy inspires, engages, and motivates others. Innovation : Our ideas set us apart. We are curious and bold and challenge traditional ways of working. Integrity : We are open, honest, and transparent. We do the right thing with courage and understanding. Collaboration : We are better together. We actively seek the participation of others to achieve greater outcomes. About Us Amplity powers biopharma innovation through expert-led teams that deliver. Whether you knew us in the 80’s as Physician Detailing Inc., or in the 00’s as part of Publicis Health , the companies that came together in 2019 to form Amplity have delivered contract medical, commercial + communications excellence for 40+ years. Our people-driven, tech-enabled DNA fuels everything we do. Our professionals understand the pharmaceutical industry from the inside out. With a deep grasp on product lifecycles, marketing hurdles, operational nuances + the complex needs of providers and patients, we help our clients launch products + operate smoothly with precision — across all business shapes, sizes + specialties. We are on a mission to improve patient outcomes through executional excellence — enabling our partners in pharma to thrive in turn. At Amplity, we are allies in excellence. And we do it quicker, better, nicer than anyone else. Our Diversity Policy We encourage and support equal employment opportunities for all associates and applicants for employment without regard to sex, race, color, religion, national origin, age, disability, marital status, sexual orientation or veteran status. Employment decisions are evaluated on the basis of an individual's skills, knowledge, abilities, job performance and other qualifications. In addition, Amplity Health maintains policies and procedures designed to comply with applicable federal, state and local laws governing non-discrimination in employment in every location in which Amplity Health has facilities.