Business Development Team Lead

Job description

CluneTech is a suite of companies providing cutting-edge solutions that simplify global business. We have been recognised as a Great Place to Work for 11 consecutive years, a Best Workplace for Women for the past 7 years and most recently, a Best Workplace in Tech for the past 6 years. At CluneTech, we are a community of passionate professionals driven by excellence. We foster an innovative, collaborative, and supportive workplace that empowers our people to reach their full potential and achieve extraordinary results. With a workforce spread across four continents and over 1,200 employees, CluneTech is committed to creating industry-leading solutions that make business better for our global customers. We aim to attract, retain, and nurture the best talent, celebrating great work every step of the way. About the Role We are looking for an experienced and highly motivated Business Development Team Lead to join an exciting new team within one of our businesses at CluneTech . This is a fantastic opportunity to help build and shape a high-performing business development function while making a direct impact on business growth. In this role, you will lead, motivate and develop our business development representatives team, driving performance, fostering a culture of success and ensuring an exceptional customer experience. You will play a key role in achieving sales targets, supporting team members to deliver outstanding results and implementing best-practice sales processes. As a hands-on leader, you will coach and inspire your team, monitor performance, identify opportunities for improvement and lead by example. This role is based in our Kilkenny office , with a requirement to work onsite a minimum of three days per week . Key Responsibilities Team Leadership Lead, motivate and support a team of business development representatives. Set clear individual and team sales targets aligned with business objectives. Monitor daily, weekly and monthly sales performance. Conduct regular one-to-one meetings, performance reviews and development discussions. Coach team members on sales techniques, call handling and objection management. Identify training and development opportunities within the team. Recognise and reward strong performance while providing support and guidance to team members who need improvement. Foster a positive, collaborative and results-focused team culture. Lead by example through active participation in sales activities and demonstrating effective sales techniques. Sales Performance Take ownership of team sales targets, KPIs and overall performance. Monitor key sales metrics including calls, conversations, appointments, conversion rates, revenue and average order value. Analyse sales performance data and identify opportunities for improvement. Ensure leads and opportunities are effectively managed and followed up. Support team members in converting complex or high-value opportunities. Develop and implement strategies to improve sales conversion rates and overall revenue generation. Prepare regular performance reports and provide updates to management. Ensure sales activities, pipeline management and customer interactions are accurately recorded and maintained within the CRM system. Customer Experience & Sales Quality Ensure all customer interactions are professional, compliant and aligned with company standards. Monitor call quality and provide constructive, actionable feedback. Support the resolution of escalated customer issues and complaints. Maintain high standards of data accuracy and CRM management. Collaborate with internal stakeholders to continuously improve the customer journey and sales experience. Team Development & Operational Management Support the recruitment, onboarding and integration of new BDR team members. Deliver, coordinate or facilitate sales training and ongoing development programmes. Develop and refine call scripts, sales processes and best-practice procedures. Hold regular team meetings to communicate targets, results, achievements and business updates. Share insights with senior management on customer feedback, market trends and emerging sales opportunities. Promote a culture of accountability, continuous improvement and high performance. At CluneTech, we are a community of like-minded individuals committed to excellence in everything we do. We create an innovative, collaborative, and supportive workplace that allows our brilliant people to unleash their potential. Recognised as a both a Great Place to Work and Deloitte Best Managed Company, we believe that recognition goes much deeper than just financial rewards. Therefore, in addition to a competitive salary, we also offer an exclusive benefits package that includes: Competitive pension Health cover with Laya Healthcare Company matched pension contributions Flexible Working Policy with a combination of remote and office working Competitive annual leave and a number of other leaves including IVF, compassion, marriage, maternity and paternity leave Employee-led CSR Programme, CluneTech Cares, with one paid Volunteer Day per year Death in Service Benefit Milestone Recognition Programme Professional & Personal Development Rewards & Recognition Employee Wellbeing Programme, CluneTech Life CluneTech is an Equal Opportunity Employer and is committed to the principle of equal employment opportunity for all employees. We are committed to building and maintaining a culture which is free from discrimination and harassment and where all employees can bring their best selves to work.