Business Digital Senior Manager, Delivery Excellence & Orchestration

Job description

About the role This role sits within the Planning, Delivery Portfolio & Performance team and is accountable for Delivery Excellence and Orchestration across Business Digital. This role is accountable for establishing and leading the delivery planning, delivery performance and delivery quality capabilities that enable Business Digital to effectively plan, govern and deliver change. This role is accountable for driving delivery performance across the Business Digital portfolio, providing oversight of portfolio health, delivery outcomes and performance metrics. Working closely with the Business Customer Facing Unit (CFU), Digital Delivery Performance team, Delivery Leads and Engineering teams, you'll shape and embed best practices that improve delivery predictability, efficiency and business outcomes. This role will lead the operating mechanisms that provide visibility, alignment and control across the portfolio, ensuring strategic priorities translate into executable plans, delivery performance is measurable, and teams have the standards, tools and insights required to continuously improve. The role acts as a key leadership bridge across Product, PMO, Engineering and Delivery functions, driving integration between planning, governance, quality and execution. What you’ll be doing Define and drive the delivery excellence strategy, ensuring alignment between business priorities, portfolio roadmaps and delivery commitments. Own and continuously evolve portfolio planning and governance processes, providing senior leadership with clear visibility of delivery performance, risks and outcomes. Establish and embed delivery performance and quality frameworks, using data and insight to improve predictability, delivery health and business value. Identify systemic delivery challenges and lead strategic interventions that strengthen planning, execution, governance and overall portfolio performance. Partner with senior stakeholders across the organisation to champion modern delivery practices, influence decision making and drive continuous improvement at scale. Build organisational capability through coaching, standards and best practice, fostering a culture of accountability, learning and delivery excellence. Lead and develop a high-performing team responsible for delivery planning, governance, performance and continuous improvement across Business Digital. Essential Skills / Experience Significant experience leading portfolio, planning, delivery performance, PMO, transformation or operational excellence functions. Strong people leadership skills, including leading and developing senior individual contributors or managers in delivery, performance or tooling roles. Strong experience leading or overseeing delivery performance at portfolio or multi‑workstream level, with a clear focus on measurable outcomes (e.g. on‑time delivery, quality, throughput). Significant experience in complex digital, technology or transformation environments. Desirable Skills / Experience Planning and delivery tooling expertise, including Jira and Confluence. Familiarity with AI tooling. Lean Six Sigma or equivalent continuous improvement qualifications. Our Package Tailored benefits make a real difference. That’s why we offer a comprehensive range to support your growth, wellbeing, and everyday life. You can design the package to suit you and your lifestyle. Your core benefits include: Company car scheme (or cash alternative). 15% on target annual bonus. Private healthcare for you and your family. Access to an online private GP 24/7 for you and your immediate family. Market-leading paid carers leave with up to 2 weeks off. Equalised maternity, paternity, and adoption leave – 18 weeks’ full pay and 8 weeks’ half pay. Discounted EE and BT products, including mobile and broadband. Market leading Pension scheme – 5% from you and 10% from us. Holiday purchase scheme. You can select additional benefits, including healthcare, dental, gym memberships and more when you’re ready. BT Group is the UK’s leading communications group and the holding company behind some of the country’s most recognised brands – including BT, EE, Openreach and Plusnet. Our purpose is as simple as it is ambitious: we connect for good. Our customers include consumers, small, medium and large businesses, public sector organisations and other communications providers. BT Group’s role is about setting direction, unlocking value and creating the conditions for our brands and businesses to thrive. Having come through the most capital-intensive phase of our fibre investment, our focus now is on what comes next – simplifying how we operate, using technology and AI to work smarter, and organising ourselves to serve customers better and grow sustainably. Group teams shape strategy, policy, brand, capital allocation and transformation, helping the whole organisation perform at its best. We have a singular culture that unites all our people: we are customer-first challengers, who are committed, clear and connected. These behaviours unite us as one team to deliver for our colleagues, our customers, our stakeholders and the country. Joining BT Group means working at the heart of a business that matters to the UK, with the opportunity to shape decisions, influence outcomes and help set the future course of one of the country’s most important companies.