Business Education Training & Development Coordinator

Job description

Discover Vanderbilt Health : With eight hospitals and over 180 clinics, we are the region’s largest comprehensive academic health system. Vanderbilt Health has a long tradition of providing world-class care to the people of the Mid-South, living out our mission of moving medicine forward through preeminent programs in patient care, education and research. Here you’ll find a spirit of collaboration and a supportive community where your expertise is valued, your knowledge expanded and your uniqueness celebrated. We are committed to fostering an environment where talented, compassionate people are united in bringing the most advanced care to our neighbors throughout the region. Organization: VUMC Business Education Job Summary: The Training & Development Coordinator supports the successful delivery and administration of the Business Education Team's learning and engagement programs. This role is responsible for coordinating learning operations, maintaining learning systems and resources, managing program logistics, and providing exceptional support to learners and stakeholders. The position ensures learning content, communications, and events are delivered accurately and efficiently while leveraging data, reporting, and feedback to measure effectiveness and drive continuous improvement. Through strong organizational, customer service, and coordination skills, this role helps create a seamless and engaging learning experience across the organization. . Preferred Skills & Experience Experience administering and supporting learning programs within Workday Learning Advanced Microsoft Excel skills, including: XLOOKUP and VLOOKUP functions Complex formulas and data manipulation Pivot tables and reporting Strong attention to detail with a high degree of accuracy Analytical mindset with experience interpreting data, generating reports, and identifying trends Experience working with large datasets and performing data analysis Background in learning and development (L&D) operations or learning administration Ability to manage administrative tasks in a learning environment while maintaining data integrity Strong organizational and prioritization skills in a fast-paced environment KEY RESPONSIBILITIES Administers learning programs by maintaining course schedules, registrations, learning content, and program information within the Learning Management System (LMS). Ensures LMS and website content remains accurate, current, and accessible to learners. Manages shared learning resources, including team files, inboxes, calendars, and learner communications. Coordinates the setup, scheduling, and logistics of recurring town halls, workshops, and other learning events. Supports learner participation through course enrollment management, communications, and issue resolution. Utilizes strong customer service, communication, and project coordination skills to ensure learning programs are effectively delivered and accessible across the organization. Administers learner surveys and feedback processes to evaluate participant satisfaction and learning effectiveness. Generates, analyzes, and distributes learning metrics and reports, including participation, completion, survey, and impact data to support decision-making and continuous improvement. Identifies process improvement opportunities and contributes to the efficacy of learning operations. The responsibilities listed are a general overview of the position and additional duties may be assigned. TECHNICAL CAPABILITIES Customer Service (Intermediate): A continuing focus on the needs and requirements of customers, anticipating their needs, remaining sensitive to customers while performing services for them, responsive to customer needs. Communication (Intermediate): Clearly, effectively, and respectfully communicates to employees or customers. Project Management (Novice): Planning, organizing, and managing resources to bring about the successful completion of specific project goals and objectives. Training Needs Analysis (Novice): A process of collecting information about a proposed learning program. A needs analysis addresses the following issues: restating the request, stating the business need, identifying the performance gap, conducting a task analysis, describing the learners, describing the learning environment, and identifying the project constraints. Analytical Skills (Novice): The process of identifying, evaluating, interpreting and organizing data. It includes sorting through data to identify patterns and establish relationships for decision making. Adult Learning Theory (Novice): Knowledge of the principles and practices of providing instruction to the adult learner. Able to focus adult learning goals and the ability to direct their own learning. Our professional administrative functions include critical supporting roles in information technology and informatics, finance, administration, legal and community affairs, human resources, communications and marketing, development, facilities, and many more. At our growing health system, we support each other and encourage excellence among all who are part of our workforce. High-achieving employees stay at Vanderbilt Health for professional growth, appreciation of benefits, and a sense of community and purpose. Core Accountabilities: Organizational Impact: Executes job responsibilities with the understanding of how output would affect and impact other areas related to own job area/team with occasional guidance. Problem Solving/ Complexity of work: Analyzes moderately complex problems using technical experience and judgment. Breadth of Knowledge: Has expanded knowledge gained through experience within a professional area. Team Interaction: Provides informal guidance and support to team members. Core Capabilities : Supporting Colleagues:- Develops Self and Others: Invests time, energy, and enthusiasm in developing self/others to help improve performance e and gain knowledge in new areas.- Builds and Maintains Relationships: Maintains regular contact with key colleagues and stakeholders using formal and informal opportunities to expand and strengthen relationships.- Communicates Effectively: Recognizes group interactions and modifies one's own communication style to suit different situations and audiences. Delivering Excellent Services:- Serves Others with Compassion: Seeks to understand current and future needs of relevant stakeholders and customizes services to better address them.- Solves Complex Problems: Approaches problems from different angles; Identifies new possibilities to interpret opportunities and develop concrete solutions.- Offers Meaningful Advice and Support: Provides ongoing support and coaching in a constructive manner to increase employees' effectiveness. Ensuring High Quality: - Performs Excellent Work: Engages regularly in formal and informal dialogue about quality; directly addresses quality issues promptly.- Ensures Continuous Improvement: Applies various learning experiences by looking beyond symptoms to uncover underlying causes of problems and identifies ways to resolve them. - Fulfills Safety and Regulatory Requirements: Understands all aspects of providing a safe environment and performs routine safety checks to prevent safety hazards from occurring. Managing Resources Effectively: - Demonstrates Accountability: Demonstrates a sense of ownership, focusing on and driving critical issues to closure.- Stewards Organizational Resources: Applies understanding of the departmental work to effectively manage resources for a department/area.- Makes Data Driven Decisions: Demonstrates strong understanding of the information or data to identify and elevate opportunities. Fostering Innovation:- Generates New Ideas: Proactively identifies new ideas/opportunities from multiple sources or methods to improve processes beyond conventional approaches.- Applies Technology: Demonstrates an enthusiasm for learning new technologies, tools, and procedures to address short-term challenges.- Adapts to Change: Views difficult situations and/or problems as opportunities for improvement; actively embraces change instead of emphasizing negative elements. Position Qualifications: Responsibilities: Certifications: Work Experience: Relevant Work Experience Experience Level: Less than 1 year Education: Bachelor's (Required) This role offers the opportunity to make a meaningful impact within Vanderbilt Health, supported by a comprehensive benefits package which may include health, disability, retirement and/or wellness offerings to enhance your well-being and professional growth. Vanderbilt Health is committed to fostering an environment where everyone has the chance to thrive and is committed to the principles of equal opportunity. EOE/Vets/Disabled.