Business Experience & Planning Specialist-Technology Communications & Engagement

Position Overview At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company’s success. As a Business Experience & Planning Specialist within PNC's Technology organization, you will be based in Pittsburgh, PA or Cleveland, OH. The Business Experience & Planning Specialist plays a key role in supporting workforce enablement, communications, and organizational initiatives across the Data & Automation organization. This individual will work closely with business leaders, Corporate Communications, Technology Communications, and cross-functional stakeholders to plan, coordinate, and execute communications and employee experience activities that drive awareness, engagement, and adoption of strategic initiatives. This role is a balance of communications, event planning, project coordination, and stakeholder engagement in a fast-paced technology environment. Key Responsibilities: • Support the development and execution of communication plans for organizational initiatives, programs, and projects within the organization. • Partner closely with Corporate Communications and Technology Communications teams to create and deliver clear, impactful messaging across multiple audiences. • Draft, edit, and distribute communications including emails, newsletters, reminders, leadership messages, event promotions, and training announcements. • Coordinate recurring business-as-usual (BAU) communications, including weekly updates, employee newsletters, quarterly training communications, and organizational reminders. • Assist in developing communication materials that help employees understand organizational initiatives and their impact on stakeholders across the business. • Support workforce enablement activities that foster learning and collaboration. • Coordinate planning and logistics for organization-wide events, meetings, and leadership forums, including all-hands meetings, watch parties, and workshops. • Assist with annual programs and special events such as technology showcases, innovation events, and GenAI-focused experiences. • Prepare presentation materials and supporting content for leadership meetings and employee events. • Manage meeting logistics, invitations, agendas, attendee communications, and follow-up activities. • Support senior team members in planning and executing strategic initiatives and organizational programs. • Gather information, document meeting outcomes, track action items, and maintain project materials. • Create, edit, and enhance PowerPoint presentations and executive-ready communications. • Compile and organize content from multiple stakeholders to support project deliverables and communication plans. • Coordinate across various teams to ensure alignment and timely execution of initiatives. Key Skills & Qualifications: • Experience supporting communications, engagement, workforce enablement, event planning, or project coordination initiatives. • Strong verbal and written communication skills with the ability to tailor messaging for different audiences. • Experience creating professional PowerPoint presentations and presentation materials. • Proven ability to manage multiple priorities and deadlines in a fast-paced environment. • Exceptional organizational skills and attention to detail. • Strong relationship-building and collaboration skills across diverse stakeholder groups. • Self-starter with the ability to learn independently, solve problems, and navigate ambiguity. • Experience supporting technology-focused organizations or technology teams preferred. • Familiarity with SharePoint and collaboration platforms. • Experience coordinating employee events, training programs, or internal communications campaigns. • Understanding of technology concepts and the ability to work within a technical environment. • Knowledge of communication planning, project management, or change management practices. PNC is an in-office company that fosters a supportive culture where employees can thrive and achieve balance. We encourage candidates to connect with their recruiter and hiring manager to understand workplace expectations and ensure the role aligns with their goals. PNC will not provide sponsorship for employment visas or participate in STEM OPT for this position. Job Description Provides support and assistance for implementation and coordination of planning efforts for line of business initiatives. Demonstrates commitment to quality by delivering customer focus and appropriate risk management practices to customers and/or internal partners. Identifies more complex problems and provides advice and resolution in support of line of business initiatives. Partners with other departments or other functional areas in support of line of business initiatives. Independently provides data collection, research and reporting for assigned line of business initiatives. Recommends and delivers best practices and learning plans that meet business objectives. PNC Employees take pride in our reputation and to continue building upon that we expect our employees to be: Customer Focused - Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions. Managing Risk - Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNC's Enterprise Risk Management Framework. Qualifications Successful candidates must demonstrate appropriate knowledge, skills, and abilities for a role. Listed below are skills, competencies, work experience, education, and required certifications/licensures needed to be successful in this position. Preferred Skills Business Development, Business Intelligence (BI), Communications Planning, Competitive Advantages, Competitive Strategies, Corporate Event Planning, Data Integration, Data Mining, Project Coordination, Stakeholder Management, Strategic Planning Competencies Accuracy and Attention to Detail, Analytical Thinking, Business Process Design, Data Gathering and Analysis, Effective Communications, Planning: Tactical, Strategic, Problem Solving, Strategic Thinking Work Experience Roles at this level typically require a university / college degree, with 2+ years of relevant professional experience. In lieu of a degree, a comparable combination of education, job specific certification(s), and experience (including military service) may be considered. Education Bachelors Certifications No Required Certification(s) Licenses No Required License(s) Pay Transparency Base Salary: $52,500.00 – $96,250.00 Salaries may vary based on geographic location, market data and on individual skills, experience, and education. This role is incentive eligible with the payment based upon company, business and/or individual performance. Application Window Generally, this opening is expected to be posted for two business days from 08/17/2026, although it may be longer with business discretion. Benefits PNC offers a comprehensive range of benefits to help meet your needs now and in the future. Depending on your eligibility, options for full-time employees include: medical/prescription drug coverage (with a Health Savings Account feature), dental and vision options; employee and spouse/child life insurance; short and long-term disability protection; 401(k) with PNC match, pension and stock purchase plans; dependent care reimbursement account; back-up child/elder care; adoption, surrogacy, and doula reimbursement; educational assistance, including select programs fully paid; a robust wellness program with financial incentives. In addition, PNC generally provides the following paid time off, depending on your eligibility: maternity and/or parental leave; up to 11 paid holidays each year; 9 occasional absence days each year, unless otherwise required by law; between 15 to 25 vacation days each year, depending on career level; and years of service. To learn more about these and other programs, including benefits for full time and part-time employees, visit . Disability Accommodations Statement If an accommodation is required to participate in the application process, please contact us via email at . Please include “accommodation request” in the subject line title and be sure to include your name, the job ID, and your preferred method of contact in the body of the email. Emails not related to accommodation requests will not receive responses. Applicants may also call 877-968-7762 and say "Workday" for accommodation assistance. All information provided will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations. At PNC we foster an inclusive and accessible workplace. We provide reasonable accommodations to employment applicants and qualified individuals with a disability who need an accommodation to perform the essential functions of their positions. Equal Employment Opportunity (EEO) PNC provides equal employment opportunity to qualified persons regardless of race, color, sex, religion, national origin, age, sexual orientation, gender identity, disability, veteran status, or other categories protected by law. This position is subject to the requirements of Section 19 of the Federal Deposit Insurance Act (FDIA) and, for any registered role, the Secure and Fair Enforcement for Mortgage Licensing Act of 2008 (SAFE Act) and/or the Financial Industry Regulatory Authority (FINRA), which prohibit the hiring of individuals with certain criminal history. California Residents Refer to the California Consumer Privacy Act Privacy Notice to gain understanding of how PNC may use or disclose your personal information in our hiring practices.