Business Improvement Manager

Job description

This is a 9-month secondment The Channel Enablement team is seeking a passionate and driven B usiness Improvement Manager to help us deliver key strategic initiatives that support our vision of becoming Australia’s favourite digital bank. In this role, you’ll collaborate across multiple teams, directly influencing both customer and colleague experiences. Do Work That Matters As a Business Improvement Manager, you will lead and support a range of business improvement and strategic initiatives—some of which span multiple teams and business units. You’ll work closely with customer-facing teams to ensure initiatives are implemented effectively and sustainably. On any given day you will Lead and execute process and team improvement initiatives. Support the delivery of strategic projects aligned with organisational goals. Provide subject matter expertise to guide teams through change initiatives. Assist in the development and execution of change management plans and learning toolkits. We’re interested in hearing from people who have Experience with customer identification procedures Project experience relating to regulatory or compliance related change (AML KYC, ABA Protocols) Proven ability to lead business improvement initiatives from discovery through to implementation Strong stakeholder management skills across various levels of the organisation Excellent time management and the ability to prioritise competing demands Understanding of customer-facing team operations Experience in change management and project delivery (desirable) Familiarity with Agile methodologies and Blaze (desirable) If you're already part of the Commonwealth Bank Group (including Bankwest, x15ventures), you'll need to apply through Sidekick to submit a valid application. We’re keen to support you with the next step in your career. We're aware of some accessibility issues on this site, particularly for screen reader users. We want to make finding your dream job as easy as possible, so if you require additional support please contact HR Direct on 1800 989 696. Advertising End Date: 11/09/2026