Business Improvement Manager

At Kenco Logistics, you’re more than just a team member—you’re part of a company that values innovation, integrity, and a strong commitment to its people. As one of the leading 3PL providers in the U.S., Kenco offers a dynamic and supportive work environment where your ideas matter and your growth is a priority. With a focus on safety, sustainability, and continuous improvement, Kenco empowers employees to make a real impact in the supply chain industry while building rewarding careers. Join a company where your contributions help move the world forward—one shipment at a time. About the Position Support all aspects of distribution and fulfillment activities. Structure and lead the implementation of Kenco’s Operating System with specific emphasis on labor management and Kenco’s roadmap for success. This assignment will also be required to provide operational support at a strategic and/or tactical level as directed. Functions Promote a culture of Operational Excellence focused on safety and quality through training, mentorship, project management and internal audits, while leveraging all available support service resources. Support and promotes warehouse compliance with all corporate initiatives and programs including, but not limited to: Kenco O/S, Quality (KQMS), LMS, 6-S, LEAN, GEMBA, Kaizen, A3s, Tier Boards, Takt Boards, DMAIC (Define, Measure, Analyze, Improve, and Control), Behavior Based Safety, Employee Engagement Impact Plans, etc. Responsible for the management and facilitation of cost reduction initiatives and project management efforts. Responsible for allocating/directing resources throughout all support services functions to ensure that all customer and corporate goals are met. Develop presentations and presents information professionally to internal and external management/customers. Work directly with the IT group to ensure operational reporting is in place that accurately reflects operational performance. Reconcile operational requirements in compliance with customer contractual agreement such as quarterly pain share/gain share payments, budget to actual forecasts, budget re-forecasts based on actual spend, etc. in conjunction with operational staffing needs, coordinates seasonal MHE (Material Handling Equipment) and IT equipment needs. Ensure the highest level of efficiency, quality, and customer service. Coordinate facility maintenance activities. Builds strong relationships and facilitates effective communication with operations teams and key customer contacts. Drive and promote synergies, cohesiveness, camaraderie and consistency in execution of operational and cultural standards across network of responsibility Drive coaching and leadership development to promote organizational bench strength within assigned area of responsibility. Other duties as assigned by General Manager. Qualifications Bachelor’s degree in related field ​required or equivalent years of experience required. Equivalent years of experience is defined as one year of professional experience for each year of college requested​. 5 - 7 years related experience and/or training in a distribution center or transportation environment required. Demonstrated experience with Lean, Six Sigma, and other Continuous Improvement (CI) tools required. Working knowledge of DOT, OSHA, and FDA requirements preferred. Ability to train, motivate, and lead all levels of associates. Comprehensive understanding and ability to deploy labor management strategies that produce measurable cost saving results. Ability to become fluent and a subject matter expert with Kenco’s Operating System and to structure and implement a compliance strategy that delivers superior attainment of KOS KPI’s Ability to objectively evaluate all associates and operational functions within the site. Detailed knowledge of financial planning, analysis tools, and execution preferred. Ability to perform and execute site optimization strategies. Highly proficient in the use of MS Office – Project, Excel, PowerPoint, Outlook, & Word. Ability to manage and prioritize multiple projects and meet specific goals and deadlines. Experience using warehouse, inventory, financial, and transportation management systems preferred. Experience in FDA requirements and quality management systems preferred. Must have very strong customer service skills. Ability to act as a change agent and drive continual improvement. Transportation experience and an understanding of efficient transportation principles preferred. Must possess strong analytical abilities, organizational skills, and communication skills. Attention to detail and strong follow-up skills required; ability to be organized is critical to success. Strong interpersonal skills with the ability to develop trust among management, piers and customers. Ability to read and write routine reports and correspondence. Ability to interpret a variety of instructions furnished in written, oral, diagram or schedule form. Competencies Collaborative Leadership - Knows how to get things done through formal channels and the informal network while instilling a sense of purpose in others; sees connection to larger purposes. Communicate for Impact - Devoting the time and resources necessary to communicate the strategic vision, direction, priorities, and progress of the team for which you are responsible. Customer Relationship Building - Having an intimate knowledge of the customer's changing needs and the ability to produce rapid results in all areas. Financial Acumen - Maintains and applies a broad understanding of financial management principles to ensure decisions are fiscally sound, responsible, and are strategically aligned. Leading Change - Ability to develop and implement an organizational strategy and to incorporate it into the organization’s long-term goals. Foster a work environment that encourages creative thinking and the ability to maintain focus, intensity and persistence, even under adversity. Leading People - Ability to develop and implement strategies to maximize employee performance and foster employee engagement in meeting the organization's strategy. Strategic Agility - Gains perspective and balances the pressure between daily tasks and strategic actions that impact the long-term viability of the organization Travel Requirements This position is expected to travel approximately ​25% or less​. Disclosures For California residents – please enter or copy/paste the address below into your address bar to review an important notice regarding Kenco’s privacy policy The statements above are intended to describe the general nature and level of work being performed by employees assigned to this job. Other duties may be assigned as needed. The physical demands and work environment described are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Kenco is an Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law. Per company policy, all internal job postings expire 14 days from the date they are posted. Benefits offered: Medical insurance including HSA, HRA and FSA accounts Supplemental insurance including critical illness, hospital indemnity, accidental injury Dental Insurance Vision Insurance Basic Life and Supplemental Life Short Term and Long Term Disability Paid Parental Leave 401(k) Paid Time Off approximately 2 weeks (accrual begins on Day 1 of employment) Employer Paid Holidays- 10 days Kenco strives to provide a supportive, professional environment for all employees. As a part of Kenco, we expect our team to uphold our three key pillars: be honest, serve, and get better. Each should strive for operational excellence, pursue innovation, and want to grow with our company. Kenco Group is an Equal-Opportunity Employer. All employees and applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status or disability, or any other characteristic protected by law. Please click the image to download the EEOC ‘Know Your Rights; Discrimination is Illegal’ posting. For California residents please enter or copy/paste the address below into your address bar Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c) For California residents – please enter or copy/paste the address below into your address bar to review an important notice regarding Kenco’s privacy policy.