Business in Retail Advisor (Henry Street)

Job description

Join us At Vodafone, we’re not just shaping the future of connectivity for our customers — we’re shaping the future for everyone who joins our team. When you work with us, you’re part of a global mission to connect people, solve complex challenges, and create a sustainable and more inclusive world. If you want to grow your career whilst finding the right balance between work and life, Vodafone offers the opportunity to help you belong and make a real impact. Role Purpose As a Business in Retail (BIR) Advisor, you play a key role in driving business sales within the store, while also contributing to overall store performance through your individual targets. This is a senior position within our retail team, designed for individuals who are confident in engaging business customers and who can balance commercial performance with exceptional customer experience. You will act as the in‑store champion for business customers, supporting both your own sales and enabling the wider team to identify and grow business opportunities. Working closely with the Store Manager and Business Retail Channel Manager, you will support the delivery of our Business in Retail strategy, building strong connections with local SOHO and SME customers and contributing to new business growth within the store’s catchment area. You will also play an important role in guiding and supporting colleagues, sharing knowledge on business products, processes, and best practice, while leading by example on the shop floor. What you’ll do Key Responsibilities: Act as the in‑store ambassador for business customers, identifying and delivering tailored solutions to SOHO and SME segments Deliver against individual sales targets, contributing to overall store performance across all key KPIs Drive business connections within the store, working closely with the Business Retail Channel Manager to generate and close opportunities Identify opportunities to upsell and cross‑sell business solutions, including mobile, connectivity, and value‑added services Build and maintain strong relationships with business customers, creating long‑term loyalty through excellent service Take ownership of customer queries and business needs, ensuring timely and effective resolution Support the delivery of key performance measures, including sales volumes, business mix, and customer experience metrics Maintain accurate and timely completion of all administrative tasks associated with business sales Coach, mentor, and upskill colleagues on business products, services, and customer engagement Collaborate effectively with internal stakeholders, including local business teams, to support lead generation and account development. Who you are Skills and Experience: Essential Previous retail or sales experience (typically 2+ years), advantageous with exposure to business customers. Experience engaging with both consumer and business customers in a customer‑facing environment Strong communication and influencing skills, with the ability to tailor your approach to different audiences A good understanding of mobile technology, data products, and digital solutions Ability to work independently while contributing positively to team performance A proactive approach to identifying opportunities and taking ownership of customer outcomes Flexibility to work across store trading hours A strong awareness of market trends, competitor activity, and customer needs Desirable Experience working towards and achieving sales KPIs in a target‑driven environment Previous experience supporting SME or B2B customers Familiarity with CRM systems, digital tools, or SaaS‑based solutions Understanding of compliance and data protection requirements (e.g. GDPR) Relevant third‑level qualification (Business, Sales, Marketing, or similar) Not a perfect fit? Worried that you don’t meet all the desired criteria exactly? At Vodafone we are passionate about empowering people and creating a workplace where everyone can thrive, whatever their personal or professional background. If you’re excited about this role but your experience doesn’t align exactly with every part of the job description, we encourage you to still apply — you may be the right candidate for this role or another opportunity. Why Join Vodafone This role offers a senior position within store, providing the opportunity to develop your commercial and customer expertise within a specialist area of the business. It’s ideal for individuals looking to expand their experience, take on greater responsibility, and play a meaningful role in driving business growth, while still benefiting from a supportive and collaborative team environment. At Vodafone, you’ll have the opportunity to lead, grow, and make a real impact while building a long‑term career. We are committed to creating an inclusive and supportive workplace where everyone can bring their full self to work. We are proud to be an equal opportunities employer and to support our people in achieving their full potential. Competitive Rewards – Competitive salary with a generous, performance‑based commission structure Business Mobile – A dedicated business mobile number, with plan costs covered by Vodafone to support you in your role. Health & Wellbeing – Access to discounted healthcare plans, an online gym, and a comprehensive wellness programme Financial Security – Pension plan with company contribution, life cover, and income protection options Generous Time Off – Annual leave plus bank holidays, additional company days, birthday leave, and the option to buy extra days Family Support – Inclusive family benefits including maternity, paternity, parental leave, and fertility support Learning & Growth – Access to training, development programmes, and Vodafone University to support career progression Exclusive Discounts – Discounts on Vodafone products, services, and a wide range of retail and lifestyle offers Career Opportunities – Pathways to grow within retail or explore wider roles across the business. And much more ….