Business Insights Analyst

Job description

At ASAPP, our mission is simple: deliver the best AI-powered customer experience—faster than anyone else. To achieve that, we’re guided by principles that shape how we think, build, and execute. We value customer obsession, purposeful speed, ownership, and a relentless focus on outcomes. We work in tight, skilled teams, prioritize clarity over complexity, and continuously evolve through curiosity, data, and craftsmanship. We’re seeking technologists and problem solvers who thrive in fast-paced environments, love collaborating with great talent, and approach every day like it’s Day 1. We're a globally diverse team with hubs in New York City, Mountain View, Latin America, and India. If you're driven by continuous learning, rapid pivots, and the challenges of building in a high-growth startup, we’d love to talk. This is more than a job—it’s a journey. We are looking for a Business Insights Analyst to join our growing Strategy & Insights Team to help shape the future of customer experiences powered by Generative AI. As a key member of ASAPP's Customer Growth organization, you will partner with Customer Success, Engineering, and Product teams to deliver strategic insights and maximize the value that the world's largest brands derive from our platform. Your analysis will directly influence how customers interact with leading brands, while your recommendations will help guide the direction of our evolving AI products. In this role, you will analyze large-scale Generative AI deployments, draw insights from conversational data to uncover and communicate growth opportunities, and craft compelling narratives around performance and impact. The ideal candidate is detail-oriented, analytically minded, has a strong grasp of customer behavior, and a track record of translating data-driven insights into actionable recommendations. ### This role is right for you if you - Thrive at the intersection of data analysis and strategic thinking - Enjoy turning complex data into clear, actionable business recommendations - Communicate clearly with both technical and non-technical audiences - Are organized and able to manage multiple priorities at once - Are skilled at uncovering patterns in large, complex datasets - Want to build a foundation in strategy and analytics - Are curious, adaptable, and eager to learn about new technologies and industries ### What you'll do - Support Customer Success and Strategy teams with client requests beyond standard deliverables, strengthening the client partnership - Handle ad-hoc requests from internal and external stakeholders based on priority - Develop analytical insights that measure client performance across key inputs such as performance metrics and customer experience - Collaborate with Customer Success Managers to shape account strategy, create forecasts, and quantify impact of technology - Identify creative new ways to analyze data at scale ### What you'll need - Bachelor's degree in Business, Economics, Data Science, Mathematics, Computer Science, Statistics, or related field; or equivalent work experience - 2+ years of experience in consulting, business intelligence, data analytics, or a similar role - Demonstrated experience connecting data analysis to business drivers - Exposure to client or stakeholder communication - Ability to manage and prioritize across competing requirements - Strong SQL skills, including the ability to write new queries and interpret existing queries - Proficiency in creating impactful presentation materials in PowerPoint or Google Slides to communicate insights clearly to cross-functional audiences - Strong written and verbal communication skills ### What we'd like to see - Experience with data visualization or analytics tools - Experience leveraging large language models for analytics purposes - Specific experience analyzing customer behavior ### Benefits - Competitive compensation - Stock options - Healthcare for the family group - Mac equipment - USD 150 per month in flexible benefits - 3 weeks of vacation - English lessons