Business Intelligence Data Analyst

Job description

What you’ll do The BI Data Analyst plays a trusted role in delivering high‑quality, actionable insights that support effective decision‑making across the Roadside business. Working closely with operational, technical, finance and customer teams, this role translates complex data into clear analysis, reporting and dashboards that enable teams to understand performance, identify opportunities and respond to emerging issues. This role suits an experienced data analyst who is comfortable working with stakeholders, applying sound analytical judgement, and owning reporting and dashboard outcomes end‑to‑end, while continuing to refine their technical and business capability within a collaborative environment. In this role, you will: Own and deliver recurring operational and performance reporting using governed, trusted data sources Design, build and maintain dashboards and visualisations in BI tools and supporting tools, ensuring clarity, relevance and usability Partner with stakeholders to shape analytical requirements and translate business questions into structured analyses Deliver ad‑hoc analysis and insights to support decision‑making, investigations and continuous improvement initiatives Apply strong data visualisation principles to ensure outputs are governed, consistent and supported by clear definitions and assumptions Maintain strong data documentation, including data definitions, lineage and refresh schedules as standard practice Monitor data quality and reporting reliability, contributing to incident triage and continuous improvement Work within sprint and backlog processes, prioritising work effectively and maintaining high standards of delivery Apply data governance, privacy and access controls consistently when handling sensitive or regulated information What You’ll Bring Essential Skills & Experience 3–5 years’ experience in a BI, analytics or data analysis role (or equivalent experience) Strong SQL capability with experience working across complex datasets Ability to translate data into accurate, fit‑for‑purpose visualisations aligned to audience and context Proven experience designing and delivering intuitive dashboards using BI platforms Strong analytical judgement, with the ability to independently structure and execute analysis Clear communication skills, with confidence explaining insights and limitations to non‑technical audiences Strong attention to detail and commitment to data quality, reliability and governance Ability to manage competing priorities and deliver outcomes with guidance Desirable Experience Experience working with AI‑enabled tools to support analysis, automation, or decision‑making tasks Working knowledge of Python, R, Power Query/M, analytics engineering or CI/CD practices Experience operating in Agile or sprint‑based delivery environments Qualifications Degree in Analytics, STEM, Information Systems or related discipline, or equivalent professional experience What’s in it for you At the NRMA we aren’t just about discounts (although you do get these too). We offer benefits to help make work and life just right for you! Enjoy a flexible hybrid work model with 2 days in the office and 3 days working from home Grow your career with ongoing learning, paid training, and development opportunities that help you build new skills and advance with confidence Progressive flexibility and well-being benefits to balance all of life's priorities Complimentary myNRMA Rewards membership including discounts on groceries, movie tickets, gift cards, gym memberships, attractions, restaurants and much more Employee referral program where you may be eligible for a referral bonus of up to $2,000 Potential to grow, progress or relocate your career and move around the NRMA Group or different locations with us. Know You Belong We’re for inclusion, diversity and representing the members, guests, customers and communities we serve. That’s why we welcome applications from First Nations, people with disability, those from diverse cultural backgrounds, people of all genders, members of the LGBTQI+ community, and anyone else who wants to be a part of our team. We’re recruiting with urgency and will be reviewing applications as they’re submitted. Early applications are encouraged. As part of our recruitment process, successful applicants will be required to complete pre-employment checks. Join the NRMA and grow your career with us. Apply now, we cannot wait to hear from you or visit our careers site to find out more! Our Talent Acquisition Team and Hiring Leaders kindly request no unsolicited resumes or approaches from Recruitment Agencies. The NRMA is not responsible for any fees related to unsolicited resumes. We're one of Australia’s most trusted brands and proudly member-owned, with our people and community at the heart of everything we do. From our legendary Roadside assistance to electric vehicle charging networks and My NRMA Rewards, the NRMA Group also owns and operates NRMA Parks and Resorts, SIXT car rental, My Fast Ferry & Fantasea Cruises and Coral Expeditions. That’s why a career with us means creating the future you want, while helping the NRMA Group to keep moving Australia forward. Together, we can make a difference.