Business Intelligence Lead - CAHPS & HOS Analytics

Job description

Accountabilities: Design, develop, and maintain standardized dashboards, reports, and visualizations for CAHPS and HOS performance at both contract and member levels. Build and operate an internal business intelligence service that enables fast, reliable access to survey performance and leading indicators. Analyze large and complex healthcare datasets to identify trends, performance shifts, and actionable insights. Develop automated reporting and alerting systems to detect meaningful changes in survey and quality performance metrics. Translate business requirements into scalable BI solutions and data visualizations that support strategic decision-making. Partner with cross-functional stakeholders to define metrics, refine reporting needs, and support healthcare quality initiatives. Advise leadership on survey analytics, member experience, and Star Ratings strategy through data-driven insights. Streamline data processes and reduce manual effort through automation and workflow optimization. Ensure data accuracy, consistency, and accessibility across all BI deliverables and reporting systems. Requirements: Bachelor’s degree in a quantitative or technical field and 5+ years of experience in business intelligence, analytics, or survey data analysis. At least 2 years of experience in project or team leadership roles. Strong expertise in BI tools such as Power BI or Tableau for dashboarding and reporting. Advanced ability to analyze large datasets and translate findings into actionable business insights. Experience designing and automating reporting workflows and data visualization solutions. Strong proficiency in SQL; experience with SAS, Python, or similar analytical tools is highly preferred. Familiarity with healthcare analytics, Medicare Stars, or CAHPS/HOS survey data is a strong plus. Experience with predictive modeling, forecasting, or data mining techniques is desirable. Strong communication skills with the ability to present insights to senior and executive stakeholders. Ability to work independently, exercise sound judgment, and manage complex analytical problems. Proven track record of collaborating across technical and business teams in a matrixed environment. Benefits: Competitive annual salary ranging from $117,600 to $161,700, with bonus eligibility based on performance. Comprehensive medical, dental, and vision insurance coverage. 401(k) retirement savings plan with additional company benefits. Paid time off, including holidays, personal days, and parental/caregiver leave. Short-term and long-term disability coverage, plus life insurance. Flexible remote or hybrid work arrangement with required home office standards. Employee wellness and work-life balance programs supporting whole-person health. Opportunities for professional development in healthcare analytics and BI leadership. How Jobgether works: We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team. We appreciate your interest and wish you the best! Why Apply Through Jobgether? Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time. #LI-CL1 This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Business Intelligence Lead - CAHPS & HOS Analytics in United States. This role sits at the center of healthcare analytics and performance intelligence, focused on transforming complex CAHPS and HOS survey data into clear, actionable insights that improve member experience and drive Star Ratings performance. You will design and operate an internal business intelligence function that delivers standardized reporting, dashboards, and automated insights across contract and member-level data. Acting as a key advisor to leadership, you will help shape strategies related to patient experience, risk modeling, and quality improvement. The position requires a strong ability to translate large-scale, complex datasets into meaningful visualizations and decision-ready intelligence. You will also play a critical role in building automation, improving data workflows, and enabling faster, more reliable access to performance signals. This is a highly autonomous role with significant visibility and impact across cross-functional healthcare analytics teams.