Business Management - Associate - COO Office

Job description

Job Description: For over 150 years, our dedication to being the Global Hausbank for our clients has been driven by our people – in around 60 countries and across more than 150 nationalities. Their deep understanding, insights, expertise, and passion help our clients navigate an increasingly complex world – be it in our Corporate Bank, our Private Bank, our Investment Bank or our Asset Management division. If you are motivated to take the initiative and collaborate with colleagues around the world; if you want to be part of a community where you can grow, both professionally and personally - join our team. Together we can make a great impact for our clients home and abroad, securing their lasting success and financial security. The Business Manager works closely with various stakeholders inside the Bank; the mission of the Business Process Management team is to ensure that the bank’s end-to-end processes are and remain in line with both the business needs and the regulatory requirements while creating the best possible experience for our clients and advisors. The general aim is always for the bank to operate in the most efficient and sustainable way possible. Responsibilities: Take end-to-end ownership of assigned processes to ensure alignment with regulatory requirements, internal procedures and business priorities. Drive continuous improvement and streamline business processes while ensuring effective project coordination with cross-functional stakeholders (Sales, Product, IT, Legal, Risk, Compliance, Operations, etc.) Prepare and coordinate operational readiness while liaising with control teams to establish appropriate governance and controls mechanisms. Lead the creation, maintenance, and optimization of procedures and operational documentation. Act as subject matter expert by developing and delivering clear communication and training materials to promote best practices and ensure consistent adoption of procedures across the organization. Skills: Previous professional experience in Business Management, ideally within a sales or support role in the banking industry. Knowledge of daily banking (payments, accounts & regulatory processes) and/or digital customer journeys in a digitally transforming environment is considered an asset. Strong analytical capabilities to interpret complex business requirements and translate them into sustainable and manageable processes. Excellent project management skills with an ability to plan and prioritize tasks and work simultaneously on different subjects A proactive, solution- and results oriented mindset, with the ability to challenge status quo and deliver solutions that balances business objectives with regulatory requirements. Able to establish and maintain constructive working relationships and manage stakeholders in different areas (Sales, Legal, Compliance, Risk, IT, Operations). Excellent communication (both written and oral) skills, with the ability to explain complex topics in a clear, structured and comprehensive manner. Full professional proficiency in one of the local languages Dutch/French and good knowledge of French/Dutch, business proficiency of English. Well-being & benefits Emotionally and mentally balanced : We support you in dealing with life crises, maintaining stability through illness, and maintaining good mental health. Our corporate culture promotes dialogue and encourages sharing opinions and feedback (speak-up culture). Physically thriving : We support you managing your physical health by taking appropriate preventive measures and providing a workplace that helps you thrive. As an example, you can benefit from health care options and bike lease available through Flex Benefit Plan, standing desks, medical check-ups, training and keynotes on well-being, etc. Socially connected : We strongly believe in collaboration, inclusion and feeling connected to open up new perspectives and strengthen our self-confidence and well-being. We offer a flat organizational structure with close collaboration and open communication between teams; a dynamic, innovative work environment in which our employees and customers are central; Financially secure : We support you to meet personal financial goals during your active career and for the future. We offer you an attractive remuneration package (meal vouchers, hospitalization insurance, group insurance, flexible reward plan, ...), tailored to your experience, as well as the opportunity to develop yourself at every stage of your career. We also propose corporate benefits via our partner network (promotions on travel, interior, utilities, etc.). Deutsche Bank was certified as a Top Employer 2026 in Belgium for the sixth year in a row. We strive for a culture in which we are empowered to excel together every day. This includes acting responsibly, thinking commercially, taking initiative and working collaboratively. Together we share and celebrate the successes of our people. Together we are Deutsche Bank Group. We welcome applications from all people and promote a positive, fair and inclusive work environment.