Business Office Manager

Job description

Purpose of the Position: The Business Office Manager is responsible for managing all campus-based financial operations related to student accounts, collections, and student-based inventory. This role ensures aggressive collections, accurate reporting, and support for institutional financial compliance. A primary accountability for this position is the reduction of aged receivables and prevention of bad debt. Job responsibilities: Lead campus-based efforts to collect and resolve past-due student account balances, coordinating directly with students, staff, and third-party partners. Monitor accounts receivable aging reports weekly, identify at-risk or chronically delinquent accounts, and implement proactive recovery strategies. Track and report on collections performance, recovery rates, and bad debt impact; provide monthly reporting to senior leadership. Ensure 100% of student collection activities are completed by required institutional deadlines. Ensure all billing, payment arrangements, and collections activities comply with FERPA, FCRA, FDCPA, Title IV, and institutional policies. Own the reconciliation process for aged receivables, ensuring all past-due accounts are reviewed, documented, and escalated as needed. Collaborate with Financial Aid Office as necessary to ensure integrity of receivables in Nexus. Initiate third party collections on aged accounts in accordance with institutional policies and procedures. Order, distribute, and track receipt of books, supplies, and inventory related to student instruction; maintain accurate records for campus audit readiness. Serve as the primary contact for students for all billing-related inquiries. Oversee campus cash and check handling procedures in accordance with Unitek’s financial policies, including daily reconciliation, secure storage, accurate logbook entry, and timely deposits. Ensure full compliance with protocols for student-facing cash receipt verification, remote check deposit (RCD), and documentation submission. Maintain documentation and ensure data accuracy in the student information system (SIS). Support financial literacy initiatives and provide clear guidance to students on managing their financial obligations. Complete assigned financial reporting tasks, audits, and ad hoc projects as directed. Regular, in-person attendance up to 5 days per week on campus/on site is an essential function of this position This role requires on-site collaboration with students, faculty, and staff Education, Experience, Knowledge, Skills and Abilities: Degree in Business, Accounting, or Finance (preferred) 5 years of relevant work experience required 2–3 years of experience in student accounts, billing, collections, or accounts receivable, preferred. Demonstrated knowledge of student finance systems, billing practices, and collection strategies Proficiency in Excel and SIS/ERP systems e.g., Anthology and Tuition Options Strong organizational skills, attention to detail, and the ability to manage multiple priorities We Offer: Medical, Dental and Vision starting the 1st of the month following 30 days of employment 2 Weeks’ starting Vacation per year. Increasing based on years of service with company 12 paid Holidays and 2 Floating Holiday 401K with a Company Match Company Paid Life Insurance at 1x’s your annual salary Leadership development and training for career advancement Tuition assistance and Forgiveness for you and your family up to 100% depending on program All your information will be kept confidential according to EEO guidelines. As a leading healthcare education organization, Unitek Learning’s family of schools helps thousands of students launch and accelerate their careers every year. As a rapidly growing and highly successful company, Unitek is also a great place to pursue a rewarding and challenging career. We offer a competitive salary, generous benefits, unlimited growth potential, and a collegiate work environment.