Business Operation Consultant (REF5781N)

Job description

Position Overview As a core member of the Telekom Global Business International Delivery, the role helps Telekom Global Business International Delivery and its countries deliver services to multinational customers by resolving complex delivery challenges that cross country, functional and organizational boundaries. The role holder takes an unclear problem or objective, quickly builds a sound understanding of it, and shapes a practical route to a solution. They bring the right delivery teams and specialists together, make gaps and decisions visible, and take ownership of agreed actions through implementation. They check whether the change is working and address issues that remain. The role combines broad service-delivery expertise with the judgment and drive to work on varied topics as business needs evolve. Main Responsibilities Assess complex delivery challenges and opportunities across countries, customers, services, and internal organizations. Clarify objectives, facts, constraints, business impact, risks, dependencies, and ownership. Map end-to-end processes and delivery models to identify gaps, inefficiencies, and improvement opportunities. Turn ambiguous requirements into practical plans with clear priorities, work packages, milestones, owners, and decision points. Develop solution proposals, recommendations, business cases, efficiency assessments, and profitability calculations when required. Identify and engage the right specialists and decision-makers across countries, delivery organizations, and enabling functions. Lead cross-country and cross-functional discussions, including situations with competing priorities or differing views. Drive agreed solutions through implementation by clarifying responsibilities, resources, deadlines, and quality expectations. Monitor progress, identify risks or delays, and initiate corrective actions where needed. Verify that implemented changes work in practice and recommend further improvements based on results and feedback. Support management decisions with clear analysis, options, recommendations, and resource or budget implications. Share delivery knowledge and support colleagues as a professional reference point or mentor. Required Skills & Experience Significant professional experience in ICT service delivery, international delivery operations, or a closely related field. Broad understanding of end-to-end service delivery and the interaction between customer, operational, organizational, and commercial needs. Proven experience improving processes, resolving delivery gaps, or implementing change across teams and organizational boundaries. Experience working with international delivery organizations and country teams. Ability to assess delivery requirements, opportunities, services, and products and provide well-reasoned recommendations. Experience preparing management decision proposals, business cases, efficiency assessments, or profitability calculations. Strong analytical, structured problem-solving, stakeholder-management, and communication skills. Ability to take ownership, work proactively, and drive topics from initial assessment through implementation and closure. Ability to influence and gain commitment in an international matrix environment without relying on direct authority. Full professional working proficiency in English. Ability to prepare clear, high-quality management materials and decision proposals. Preferred Qualifications Knowledge of Deutsche Telekom’s delivery services, processes, and organizational environment. Fluent English both verbal and written. Nice to have German knowledge. Advanced Excel and data-analysis skills. Nice to have: creating Power BI reports or other data visualizations. Previous experience in service delivery management or project management. * Please be informed that our remote working possibility is only available within Hungary due to European taxation regulation. As Hungary’s most attractive employer in 2025 (according to Randstad’s representative survey), Deutsche Telekom IT Solutions is a subsidiary of the Deutsche Telekom Group. The company provides a wide portfolio of IT and telecommunications services with more than 5300 employees. We have hundreds of large customers, corporations in Germany and in other European countries. DT-ITS recieved the Best in Educational Cooperation award from HIPA in 2019, acknowledged as the the Most Ethical Multinational Company in 2019. The company continuously develops its four sites in Budapest, Debrecen, Pécs and Szeged and is looking for skilled IT professionals to join its team.