Business Operations Analyst - Retention Analytics

Job description

Department Summary At Boost Mobile, we deliver value without compromise, continually redefining what’s possible from a mobile carrier for more than seven million customers. Our teams reimagine connectivity through new platforms, new business models and new ways of thinking. Today, we’re building a multi-brand wireless telco alongside DISH and its first-of-a-kind network to upend the retail market and deliver groundbreaking new experiences for all. Together, we’ll draw on our legacies of disruption to change the way the world communicates. Job Duties and Responsibilities Our team focuses on using advanced analytics and technical expertise to generate robust reporting and to drive unique strategies that drive efficiencies within the retail wireless business. Our analysts have a huge impact on the performance of the broader business as internal consultants to the organizational strategy. In this role you will: Develop and drive strategic initiatives with a project management mindset (data gathering, analysis, recommendation, implementation, performance reporting) Own, develop, and report forecasts and budgets for customer offers, calls, and churn Measure customer offer, churn, and call performance to identify key opportunities and risks Optimize the Boost customer environment strategy and partner with immediate team members to optimize profitable offer strategies Highly visible role that provides sound recommendations to company executives Partner cross-functionally across departments to gain alignment and prioritization on strategic initiatives Think creatively, be proactive, and take ownership to develop and implement strategies that drive revenue, drive cash flow, and reduce customer churn for Boost Become an expert in the Retail Wireless business, using creativity and business understanding to generate new and creative reporting, and put unique ideas into practice. LI-CG2 Skills, Experience and Requirements A successful candidate will also have most of the following: Bachelor's degree (4-year) with an interest that demonstrates logical thinking Master’s Degree in a relevant field is a plus (exp. Business, Analytics, Mathematics, Statistics) 2+ years experience in a data-driven analytics or strategy role Experience building models, forecasts, budgets and dynamic reports with SQL, Tableau and Excel that provide meaningful direction and insight. Strong quantitative skills, with demonstrated success working with large datasets; capable of driving actionable recommendations Experience preparing and delivering presentations tailored for a specific audience Strength in written and verbal communication; interpersonal and relationship management skills Excellent project management and time management skills; ability to handle multiple projects simultaneously Salary Range Compensation: $63,150.00/Year - $90,000.00/Year Compensation and Benefits From versatile health perks to new career opportunities, check out our benefits on our careers website . Employment is contingent on Successful completion of a pre-employment screen, which may include a drug test. Jobs for Humanity is partnering with DISH to build an inclusive and just employment ecosystem. Therefore, we prioritize individuals coming from the following communities: Refugee, Neurodivergent, Single Parent, Blind or Low Vision, Deaf or Hard of Hearing, Black, Hispanic, Asian, Military Veterans, the Elderly, the LGBTQ, and Justice Impacted individuals. This position is open to candidates who reside in and have the legal right to work in the country where the job is located. Company Name: DISH