Business Operations Associate

Job description

WHO WE ARE Imagine a world where your birthplace doesn’t limit your dreams. 🌍 That’s what Passage is here to create. We aren’t just a bridge of financial support; we connect families all around the world to life-changing opportunities. We believe in a future where deserving students can pursue their dreams & ambitions—even if their parents don’t have money. Our mission is bold but simple: by 2030, we aim to dismantle the barriers preventing brilliant minds from accessing the opportunities they deserve. Starting with financial barriers, we’re offering loans to international students and refugees, helping them pursue better education in Canada and unlock a world of possibilities—not just for themselves, but for their families and future generations, too. Admin: It’s important to note that we maintain an in-office working policy, and we require candidates to either reside in Toronto or be open to relocating to the area and committing to a five-day-a-week in-office schedule. WHO YOU ARE We're hiring a Business Operations Associate to help run and evolve the engine behind our growth. This isn’t a back-office role—this is a front-row seat to how strategy becomes execution. You’ll be deep in operational workflows one day, then in a cross-functional brainstorm the next. You’ll analyze, optimize, and help build systems that scale our mission—and our impact. If you're early in your career, hungry to grow fast, and energized by solving complex problems with a practical mindset, this is for you. We’re looking for someone who thrives in fast-moving environments, takes initiative, and wants real ownership—fast. This is your chance to be part of something meaningful from the ground up, with a clear path to grow. WHAT YOU WILL DO Own and Optimize Core Workflows - Own operational processes including loan application processing, underwriting, diligence, and servicing. - Ensure systems are audit-ready, accurate, and consistently up to date. Build Tools and Systems That Scale - Create and refine SOPs, dashboards, and internal tooling to streamline workflows and improve team productivity. - Identify operational bottlenecks and drive continuous improvement. Collaborate Across Teams - Coordinate across credit, finance, and product teams to move applications from intake to decision. - Jump into high-priority special projects with senior leaders—strategy meets execution. QUALIFICATIONS - 1–3 years of experience in business operations, consulting, finance, or a similarly demanding environment. - Educational background in Banking, Business Administration, Finance, Economics, or a related field. - Strong communication, high ownership, and a team-first mindset. - You want more than a role—you want momentum. You’re ambitious, proactive, and ready to own outcomes. - Excellent organization, communication, and energized by problem-solving. NICE TO HAVES - Unique skillset in data analysis, programming, mathematics another technical field. - Previous experience founding a startup or initiative, showcasing entrepreneurial spirit and leadership, or having worked in a startup during early or growth stages. If your experience doesn’t perfectly match every requirement but you’re excited about this role and confident you can thrive in it, we encourage you to apply. Note: Artificial intelligence may be used in the screening or assessment of applicants. Expected annual compensation: CA $60 000 – CA $110 000.