Business Operations Associate

Job description

About Contour Contour Software has grown from a dozen people to over 2,000 staff across 3 cities, in less than 14 years. As a subsidiary of Constellation Software Inc., we are proud to be part of a global enterprise software conglomerate that has grown to become one of the top 10 software companies in the world, with employees and customers in 100+ countries. With a broad-based and ever-growing portfolio of market-leading, vertical-market enterprise solutions covering more than 100 industry domains in predominantly mature markets, CSI's recipe creates the perfect environment for professionals to build fulfilling, long-term careers. What started as an R&D & Accounting back-office, has progressed into a full-service Global Centre serving all functions and departments, at the divisional as well as operating group/corporate level. Today Contour employees, located in Karachi, Lahore & Islamabad, are serving CSI divisions located in time zones spanning the globe, from Sydney to Vancouver. With the global growth of Constellation as the wind in our sails, we are only just getting started! The Division: Jonas Club Software is an industry-leading, club-first management platform built exclusively for private and member-driven clubs. Designed to serve as the single source of truth for club operations, Jonas Club has supported thousands of clubs across five continents for more than 35 years. The platform combines hospitality-grade performance with the expertise of a global team of more than 6,000 professionals focused on service, security, and continuous improvement. It is purpose-built for hospitality operations, compliant with SOC 2 and PCI requirements, and supports extensibility through APIs and partner integrations. Our unified, contextual activity timeline brings together reservations, point of sale, food and beverage, billing and finance, events, member services, and reporting in one secure platform, enabling seamless interactions among members, staff, and the broader club community. Position Summary We are seeking a detail-oriented and analytical Business Operations Associate to support and optimize our day-to-day operations. This role helps keeps the company running efficiently by analyzing processes, supporting projects, and using data to improve how the business operates . You will work across different teams to streamline workflows, track performance, and solve operational problems. The role is a mix of analytics, coordination, and process improvement focused on making the organization more effective and scalable. This role is critical in driving efficiency, improving processes, and supporting cross-functional initiatives that enable business growth. Key Responsibilities Analyze business processes and identify opportunities for operational improvement Assist in monitoring financial performance, including revenue, costs, and profitability Support the execution of strategic initiatives Build and maintain reports, dashboards, and performance metrics Assist with forecasting, planning, and operational tracking Collaborate with teams such as Sales, Marketing, Finance, and Product to streamline workflows Conduct data analysis to inform decision-making and identify trends Help implement new tools, systems, and process enhancements Document standard operating procedures and ensure operational consistency Support leadership with ad hoc analysis and special projects Qualifications Bachelor’s degree in Business , Economics, Finance, or a related field 1–3 years of experience in operations, consulting, analytics, or a related role Strong analytical and problem-solving skills Proficiency in Excel/Google Sheets and Salesforce ; experience with AI tools is a plus Excellent communication and organizational skills Ability to manage multiple priorities in a fast-paced environment Detail-oriented with a proactive, ownership mindset Job Requirements Strong business acumen, with knowledge of business strategies, tactics, competition, and competitive advantage. Organizational agility, with the ability to understand how organizations work and to get things done through both formal channels and informal networks. Strong organizational skills, including the ability to use resources effectively and efficiently and arrange information and files in a useful manner. Action-oriented and energized by challenging opportunities; able to act decisively with limited planning when appropriate . Strong problem-solving skills, using rigorous logic and effective methods to solve difficult problems and look beyond obvious answers. What Success Looks Like Improved operational efficiency and reduced process bottlenecks Clear, actionable insights from data analysis Strong cross-functional collaboration and project execution Work Shift : 7:30 AM EST to 4:30 PM EST (4:30 PM to 1:30 AM Pakistan Time) Exciting Benefits we offer: Market-leading Salary Medical Coverage – Self & Dependents Parents Medical Coverage Provident Fund Employee Performance-based bonuses Home Internet Subsidy Conveyance Allowance Profit Sharing Plan [Tenured Employees Only] Life Benefit Child Care Facility Company Provided Lunch/Dinner Professional Development Budget Recreational area for in-house games Sporadic On-shore training opportunities Friendly work environment Leave Encashment Disclaimer: At Contour, we attribute our success to the unique contributions of our diverse staff. We’re committed to fostering a culture of respect that thrives on the varied perspectives and experiences of all individuals we recruit, employ, promote, and compensate. Since day one, we’ve adhered to a policy that champions a work environment honoring the worth and dignity of each person while being free from all forms of employment discrimination. In our continuous effort to promote inclusivity, we extend our commitment to individuals with special needs by providing reasonable accommodations. We actively encourage qualified individuals with special needs to apply for the various openings within our company. Should you require assistance in completing the application process or have any inquiries regarding special facilities, please do not hesitate to contact our HR team. Your unique talents and abilities are welcomed and valued here.