Business Operations (CS)

Job description

Copart, Inc. a technology leader and the premier online vehicle auction platform globally, with over 200 facilities located across the world, Copart links vehicle sellers to more than 750,000 buyers in over 190 countries. We believe in providing an unmatched experience, every day and everywhere, driven by our people, processes, and technology. Handle inbound/outbound calls, chats, or emails from customers in a professional and courteous manner Understand customer concerns and provide timely, accurate resolutions Follow standard operating procedures (SOPs) and compliance guidelines Document customer interactions clearly in CRM systems Escalate complex issues to the appropriate internal teams when required Meet or exceed performance metrics such as AHT, CSAT, quality scores, and adherence Maintain a positive, empathetic, and solution-oriented approach in all interactions Participate in training, coaching, and quality improvement initiatives Required Skills & Qualifications Strong verbal and written communication skills Good listening and problem-solving abilities Basic computer proficiency (MS Office, CRM tools) Ability to multitask and work in a fast-paced environment Customer-centric mindset with attention to detail Willingness to work in rotational shifts/weekends (if applicable) At Copart, we are focused on harnessing the power of diversity, inclusion, and collaboration. By embracing diverse perspectives, we open doors to innovation and unleash the full potential of our team. We are dedicated to fostering a workplace where everyone feels appreciated, included, and inspired to grow and contribute meaningfully. E-Verify Program Participant: Copart participates in the Department of Homeland Security U.S. Citizenship and Immigration Services' E-Verify program (For U.S. applicants and employees only). Please click below to learn more about the E-Verify program: E-verify Participation Right to Work