Business Operations Engineer

Job description

About Qualifyze, Founded in 2019, Qualifyze is a leading company in supply chain compliance management in the Life Sciences industry, trusted by over 1,500 pharmaceutical and healthcare companies globally. Our digital suite of solutions connects manufacturers, suppliers, and a global network of more than 250 auditors and quality experts. With a track record of over 4,500 audits across 85+ countries and the largest and most accurate supplier network and data analytics tools, Qualifyze stands as the all-in-one partner for quality compliance and supply chain risk mitigation in the Life Sciences sector. Role Overview: As a Business Operations Engineer , you sit at the intersection of business operations , data , and technology , ensuring that systems and automation solutions run reliably and evolve with business needs. Your mission is to maintain, troubleshoot, and continuously improve the modules deployed within QOS , ensuring their stability , performance , and sustainability . This is a hands-on technical role focused on maintaining production solutions , resolving incidents , and delivering incremental enhancements . You combine programming skills with an understanding of business processes , automation , and AI-powered workflows . Main responsibilities: Take ownership of the ongoing maintenance and operational reliability of existing QOS modules , ensuring their availability , stability , and correct functioning across business processes . Investigate, troubleshoot, and resolve bugs , incidents , and performance issues , identifying root causes and implementing sustainable fixes to prevent recurring problems. Develop and implement small enhancements and iterative improvements based on operational feedback and evolving requirements. Monitor existing automations , integrations , data pipelines , and AI-powered workflows to proactively identify failures and performance inefficiencies. Maintain and improve integrations between internal systems, ensuring consistent data flows and reliable cross-system automation . Maintain technical documentation , troubleshooting guides , and operational runbooks . Collaborate with engineering team members and business stakeholders to prioritize maintenance activities, assess improvement requests, and address technical challenges. Main requirements: Proven experience in software engineering , automation engineering , or a similar technical role. Solid programming skills in at least one of the following: Java , JavaScript , TypeScript , or Python , alongside working knowledge of SQL . Hands-on experience maintaining , debugging , and improving production applications and automated workflows . Practical familiarity with LLMs , AI agents , and agentic workflows , including troubleshooting AI-powered solutions. Practical understanding of DevOps concepts, including containerization ( Docker ), orchestration ( Kubernetes ), and CI/CD practices . Soft skills – Level IC3: Problem-Solving: Independently identifies and resolves operational and technical issues within their area of responsibility. Ownership: Takes responsibility for system reliability , maintenance , and continuous improvement . Collaboration: Works effectively with business stakeholders and technical colleagues, communicating clearly and escalating complex issues appropriately. Continuous Improvement: Proactively identifies opportunities to optimize existing solutions and processes. Decision-Making: Makes sound technical decisions within established frameworks and aligns with team standards. 💰 Salary At Qualifyze, our salary ranges are transparent internally, and we aim to follow a similar approach externally. For this role, we’re happy to share a reference point within the band: the expected salary range is around 35,000 – 40,000€ , centered around the median. Final compensation will depend on experience and performance during the process, with some flexibility within the range. What do we offer? 💰Competitive, annually reviewed compensation package 🌴Country vacation package that increases with your tenure 🏋🏽‍♀️Country specific benefits offering incl. private health care, fitness and meal allowances 🚀Annual personal development budget to increase your impact 🌎Hybrid working mode, plus up to 3 months of the year work from anywhere. 💻All the best kit and tools to work effectively 🎉Annual in person all company event and celebration in Europe 👫Working with an exceptional team, doing some of the best work of your career Use of AI in Our Recruitment Process: We believe in a human-led hiring process. All applications are reviewed manually by our Talent Acquisition team, and neither Talent Acquisition nor Hiring Managers use AI to screen, filter, rank, assess, or make decisions about candidates, including during interviews and assessments. During interviews, AI may be used only to support note-taking and transcription. All hiring decisions are made by people! Diversity & Inclusion at Qualifyze: At Qualifyze we actively support the power of diversity, uniting complementary talents and perspectives to address new challenges. Our collective strengths help us to find innovative solutions and turn difficulties into opportunities. We will encourage you to bring your authentic self to work, fostering an inclusive environment where everyone belongs and feels heard. We are an equal opportunity employer and we welcome applications from candidates of all backgrounds, regardless of race, ethnicity, gender identity, sexual orientation, marital status, religion, disability, or age. Our hiring practices are rooted in fairness and respect, and we strive to create a culture where everyone feels valued and empowered.