Business Operations Manager

Job description

ABOUT AVOCA Avoca is transforming how home service companies engage with their customers. Our AI-powered conversational agents handle every high-value inbound call, from booking jobs, qualifying leads, and driving higher revenue, all at a speed and consistency unmatched by human call centers. We're a Series B startup backed by Kleiner Perkins, Meritech Capital, General Catalyst, and other top-tier investors, with $125M raised and a $1B valuation. We grew 10x in 2025 and have scaled to 130+ employees in under two years across our NYC headquarters and Santa Barbara office. In a $1T+ market where 85% of missed calls go to competitors, we're building the category-defining platform for AI-driven customer engagement, serving the largest brands in home services. With high-energy, in-office teams in both locations, every hire here has an immediate and visible impact. ABOUT THE ROLE We're hiring a Business Operations Manager to work directly with our leadership team. This is a generalist operator role: you'll work across whatever the company needs most, with a meaningful focus on new vertical expansion. At any given time, that might look like sizing a new market, running a design partner pilot with a PE-backed operator, building a financial model for a leadership decision, or owning a cross-functional initiative that doesn't have a clear home yet. The scope is wide by design. We're at a stage where the right person can shape what this function looks like and what they grow into. WHAT YOU'LL DO Your work will span two primary areas, with room to flex as the company's priorities evolve. New Vertical Expansion New verticals is Avoca's growth frontier. You'll help drive the 0-to-1 motion for bringing Avoca into new markets, identifying where to play, structuring and running early pilots, translating what you learn in the field into product direction, and turning early traction into repeatable revenue. - Define ICP and entry strategy for new verticals, identify the right operators, the right use cases, and the right wedge - Structure and run design partner pilots from kickoff to first contracted ARR - Lead discovery and implementation calls, engage executive stakeholders and PE-backed operators directly - Translate field insights into structured product briefs and work closely with Engineering to scope and prioritize - Build repeatable GTM playbooks as verticals graduate from pilot to scale - Travel to customer sites and industry events as needed, roughly once a month Business Operations and Strategic Projects Beyond new verticals, you'll work on high-priority initiatives across the company. The specific projects will vary, but the through-line is consistent: own it end-to-end and move fast. - Own cross-functional initiatives that don't have a clear home, from GTM process design to PE partnership infrastructure to operational reporting - Build financial models, business cases, and analysis to support leadership decisions - Identify and close gaps in how the company operates, from process, tooling, data, or coordination - Support the founders and leadership team on special projects and strategic priorities - Act as connective tissue between product, GTM, and customer-facing teams WHAT YOU'LL BRING - 3-6 years in consulting, investing, or high-growth startups, ideally with some time in an operating role - Demonstrated ability to own a complex, cross-functional initiative from start to finish - Strong analytical foundation: comfortable building models, sizing markets, and pressure-testing assumptions - Comfort operating in ambiguous environments where the problem isn't handed to you - Strong written and verbal communication with both operators in the field and executives in the boardroom - High agency: you create clarity where none exists and move without waiting to be told Bonus points: - Experience with vertical SaaS, AI-enabled products, or services businesses - Background working with PE-backed platforms or multi-location operators - Direct customer-facing or field experience in B2B WHO YOU ARE - You've operated in environments where the answer wasn't handed to you — and you're better for it - You're a structured thinker who can simplify genuinely complex problems - You enjoy being in the field, talking to operators, and building real relationships, not just running analysis from a laptop - You want to be in-office in NYC, surrounded by people who move fast and hold themselves to a high standard BENEFITS - Comprehensive medical, dental, and vision insurance - Company-sponsored 401(k) through Vestwell - Flexible PTO plus U.S. federal holidays - Company-wide off-sites - Daily in-office lunch through Parkday - Dinner covered when working late - Commuter benefits and late-night rideshare - Standing desks and workspace accommodations available on request - All core tools and software provided Compensation: The expected base salary for this role is $160,000-$220,000 with final compensation based on experience, skills, and qualifications determined during the interview process. Avoca’s total compensation package includes base salary, bonus, equity, and a comprehensive suite of benefits and perks. Our Recruiting team will share the full details as you progress through our hiring process. WHY AVOCA At Avoca, you’ll be part of a team that’s building a category-defining company at the center of a massive market opportunity. We’re a fast-moving, collaborative team with a culture designed for builders who thrive on speed, iteration, and impact. Avoca provides equal employment opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability.