Business Operations Manager

Job description

ABOUT US: AI needs a new infrastructure layer. We're building it at Modal. Every era of computing brought new workloads that previous infrastructure couldn't support: mainframes, databases, and the cloud. Each time, the company that rebuilt the layer underneath defined the decade. AI is no different, except it touches everything instead of one slice, and the window to build the layer underneath it is open right now. Our customers include category-defining companies like Lovable https://modal.com/blog/lovable-case-study, Ramp https://modal.com/blog/how-ramp-built-a-full-context-background-coding-agent-on-modal, Cognition, DoorDash, and Suno. They rely on Modal for instant GPU access, sub-second container starts, and native storage, so it's simple to serve low-latency inference, fine-tune models, and access production-ready sandboxes at scale. We recently raised a $355M Series C https://modal.com/blog/modal-series-c at a $4.65B valuation, led by General Catalyst and Redpoint Ventures. We've crossed $300M+ ARR and grown fivefold since September. Our team includes creators of popular open-source projects (e.g.,Seaborn https://github.com/mwaskom/seaborn,Luigi https://github.com/spotify/luigi), academic researchers, international olympiad medalists, and experienced engineering and product leaders with decades of experience. THE ROLE: We’re looking for business operations managers to join the team. This person will work closely with folks across marketing, sales, operations, and finance across a variety of initiatives to help scale the business in our next phase of growth. You'll be a generalist who gets in the weeds on all the business and operational aspects of a high-growth startup. In this role, you will: - Drive in-depth quantitative analyses to inform our pricing and packaging strategy. - Help spin up our deal desk and streamline enterprise deals. - Support the exec team on various finance functions, from investor relations to large cloud vendor negotiations to identifying cost optimization opportunities. - Implement new tools and processes to enable the GTM org to grow rapidly. - Get creative on a spectrum of ad-hoc projects like securing new office space in Manhattan. REQUIREMENTS: We are looking for someone who: - Has 5+ years experience working in some kind of business function (e.g. banking, consulting, startup). - Has some exposure to tech and coding (in order to understand our product & customer, work with analytical tools, and build out custom tooling). - Is analytical, organized and detail-oriented, holds their output to a high bar of excellence. - Is eager to learn about a variety of different business functions and juggle many projects at once. - Is excited about working in-person in NYC.