Business Operations Manager - Germany

Job description

About Fixico Fixico is a leading European technology platform transforming the way fleets manage vehicle repair and maintenance. Through Fixico One, we bring repair and maintenance together in one connected platform and marketplace, giving fleet operators greater control over costs, lead times and quality. Today, more than 250 businesses use Fixico, supported by a network of 15,000+ repair partners across Europe. Our customers include leading organisations across fleet, leasing, rental, insurance and the wider automotive and mobility industry. Germany is one of Fixico’s most important European markets. We have built a significant presence, with established customers and partnerships, a strong repair network and a local commercial team. At the same time, we see substantial opportunities to grow our position further. As Business Operations Manager Germany, you are the operational backbone of our repair network across the country. You are the go-to person for managing individual repair cases from start to finish. Making sure repairs move forward, issues get resolved quickly, and everyone involved stays informed and satisfied. This role combines hands-on execution with relationship management and involvement in new initiatives as we continue to grow. What you will be doing You will be the central point of contact for repair case management in Germany. Your day-to-day is a mix of operational work, stakeholder communication, and project involvement. Day-to-day operations Handle inbound calls and manage customer enquiries Resolve payment issues and follow up on repair delays, including parts availability Monitor quote and repair progress, and keep all parties up to date Manage quality issues and follow up on escalations Onboard new repair shops and set them up on our platform Manage customer communications and support the broader Operations team when needed Relationships and projects Build and maintain strong relationships with repair shops and partners Occasionally, visit repair shops across Germany to build relationships and assess quality Support field account managers when needed Train and guide users on our platform and tools Quickly adapt as new initiatives and products launch Who we are looking for 2–5 years of experience in fleet management, account management, customer success, or a similar fast-paced role Fluent in German and English Administratively strong with a sharp eye for detail A natural relationship-builder who can hold their own in conversations and negotiations Comfortable being the voice of Fixico on calls, in emails, and in person Proactive, structured, and able to juggle multiple priorities at once What we offer A key role in a fast-scaling European tech company A young, driven, and international team An open, flexible work environment in the heart of Amsterdam, overlooking the Rijksmuseum Access to a fully equipped gym and e-bike rental within our office building Daily freshly prepared lunch, plenty of snacks, and Friday drinks on our terrace Real responsibility and plenty of room to grow