Business Operations Manager (International)

Job description

ABOUT NUMERAL: Numeral is transforming how taxes get done. Digital businesses are currently bogged down by a painful web of regulations across 47 states and 70+ countries. We’re eliminating this burden so teams can focus on their core mission. We’re the largest and fastest-growing AI-native tax solution. Started in 2023, Numeral has raised over $57M from Benchmark, Mayfield, Y-Combinator, and many others. We now serve over 3,000 paying customers and have more than tripled our revenue every year in our history. ABOUT THE ROLE: As Business Operations Manager, International Operations, you’ll play a foundational role in launching and scaling Numeral’s product in global markets. From owning the development and execution of tax workflows across VAT, GST, and indirect tax systems including research and registration to process design and automation. You’ll partner with Product, Engineering, and GTM teams to launch new countries, support compliance at scale, and continuously improve systems that blend human operations with AI-powered workflows. This is a high impact role with the opportunity to directly shape our international expansion strategy and build repeatable playbooks that will power the next stage of Numeral’s growth. WHAT YOU’LL DO: - Launch our product in new countries: Own end-to-end delivery of international launches—from operational research and tooling to stakeholder coordination and SOP development. - Design scalable tax workflows: Build repeatable, automation-friendly processes for VAT/GST compliance using a combination of RPA tools, SQL, and AI agents. - Own rollouts from 0–1: Pilot new operational systems, document workflows, train the team, and scale across regions. - Improve efficiency & automation: Identify bottlenecks, reduce manual execution time, and implement automation and tooling to increase leverage. - Triage edge cases and escalations: Support customer and internal teams by solving complex international operations issues, then build systems to prevent them in the future. - Document and scale knowledge: Create internal SOPs and operational guides to ensure the team can scale with quality and consistency. - Partner across teams: Collaborate with Product, Sales, and Customer Experience to enable seamless rollouts and drive go-to-market success in each region. WHAT YOU’LL BRING: - 5+ years in operations at a fintech, SaaS, or compliance-focused startup - 2+ years of remote work in globally distributed teams - Proven experience building structured processes in ambiguous, early-stage environments - Familiarity with process automation tools (Google Sheets, AppScript, RPA frameworks) - Strong stakeholder and vendor management skills - Startup mindset: Not scared of ambiguity and hungry for rapid growth - Intensity & Ownership: This is not a 9-5 — we’re scaling rapidly and have a massive opportunity ahead of us. - Customer Obsession: You deeply care about the user experience and solving their problems EVEN BETTER: - Degree in Accounting, Finance, or a tax-adjacent field - Prior experience in indirect tax (VAT/GST) product or compliance operations - SQL proficiency and comfort working with relational databases - Experience implementing AI tools or automation agents into operational workflows - Exposure to Salesforce and state/international tax portals WHAT WE OFFER: - Competitive salary and equity - you’ll share directly in the company’s success - Full medical, dental, and vision coverage - Wellness perks like Headspace and the Peloton One App - 401(k) to help you build long-term financial security - Lunch and snacks when you’re in the office - Regular team offsites and company events as we grow - A culture built on ownership - your work matters and people will see it!