Business Operations Partner

Job description

### When you join Exclaimer you will join a global award-winning SaaS provider with an exceptional revenue rate, ambitious growth plans, and an inclusive and outcomes-driven culture. Exclaimer is a high-growth SaaS company with 300+ colleagues across the UK, US, Europe, and Asia-Pacific. We promote a people-first culture built on fairness, inclusion, psychological safety, and continuous learning. As we evolve into a multi-channel platform for branded business communications, we offer employees the opportunity to shape the future of global communication—while growing their careers in a culture where curiosity, creativity, and accountability thrive. ### We’re officially Great Place To Work Certified™ Exclaimer has been recognised by Great Place To Work® for our culture of collaboration, trust, and growth. This certification reflects our commitment to creating an environment where every voice matters and people genuinely enjoy coming to work. See our accreditations to learn more: [Great Place to Work® UK](https://www.greatplacetowork.co.uk/certified-company/1575695) [| Great Place To Work® USA](https://www.greatplacetowork.com/certified-company/104575695) ### About the opportunity 👇 The Business Operations Partner is a pivotal role within Exclaimer’s Business Operations team. Acting as a trusted advisor, you will partner with cross-functional teams to identify and implement improvement opportunities that enhance efficiency and customer experience. By supporting key projects and driving strategic initiatives, you will help translate operational challenges into practical solutions, all aligned with Exclaimer’s growth and transformation objectives. ### **Key Responsibilities:** 1. **Strategic Business Partnership:** - Act as a key business partner to functional leaders, understanding operational challenges and helping design effective solutions. - Support the development and execution of operational strategies aligned with business goals. - Provide data-driven insights and recommendations to inform decision-making. 1. **Process Improvement & Change Enablement:** - Identify and drive process improvement opportunities to increase efficiency, reduce manual effort, and improve user experience. - Collaborate with teams to document, refine, and implement new workflows and processes. - Support the change management aspects of initiatives to ensure smooth adoption. 1. **Operational Analytics & Reporting:** - Develop and maintain dashboards, KPIs, and reporting tools that provide visibility into operational performance. - Analyse trends and metrics to proactively identify potential issues and opportunities. 1. **Stakeholder Engagement & Collaboration:** - Build strong relationships with internal teams and external partners to align on priorities and remove barriers. - Facilitate workshops, feedback sessions, and working groups to co-design improvements. - Act as a point of contact for operational queries, escalating issues as needed. 1. **Project & Initiative Support:** - Support cross-functional projects, coordinating tasks, tracking progress, and ensuring timely delivery. - Help teams prioritize initiatives based on business impact and stakeholder feedback. ### **Personal Attributes:** - Proactive, solution-focused, and comfortable working in a dynamic, fast-paced SaaS environment. - Strong relationship builder with excellent interpersonal and communication skills. - Detail-oriented, organised, and able to manage multiple priorities. - Curious and passionate about making business operations simpler and more scalable. ### **Skills and Experience:** - 3+ years’ experience in business operations, business partnering, process improvement, or related roles. - Strong analytical skills, with experience translating data into actionable insights. - Proven ability to lead or support cross-functional projects and improvement initiatives. - Comfortable working with tools like CRM, ERP, or analytics platforms (experience in SaaS is a plus). - Experience engaging stakeholders at different levels, from frontline teams to senior leadership. ### At Exclaimer, we’re proud to offer a benefits package that reflects our commitment to supporting you professionally, personally, and wherever life takes you. Alongside competitive pay, you’ll have access to generous paid time off, flexible working options including our XFlex programme and a “work from anywhere” allowance - plus enhanced leave for all new parents, regardless of gender, family structure, or path to parenthood. Our wellbeing offering includes comprehensive healthcare coverage, fully funded insurance and income protection, access to 24/7 virtual care, and mental health, legal and financial support through employee assistance programmes. We help you plan for the future with contributory retirement plans and savings support, and back your day-to-day wellbeing with perks like subscriptions to Calm and Blinkist, fitness and lifestyle credits, global travel assistance and a wide range of discounts. Wherever you're based, you'll find that Exclaimer’s benefits are designed to help you thrive: at work and beyond. ### At Exclaimer, inclusion is more than a policy - it’s part of who we are. We’re proud to be an equal opportunity employer and welcome applications from people of all backgrounds, experiences, and identities. We consider all candidates fairly and without discrimination irrespective of ethnicity, race, religion, nationality, age, gender, marital status, disability, neurodivergence, caring responsibilities, sexual orientation, or gender identity. We’re building a culture where everyone feels they belong and can thrive, and we’d love for you to be part of it. If you require any reasonable adjustments or support through the application or hiring process, please email the team in confidence via [Work@Exclaimer.com](mailto:Work@Exclaimer.com) to let us know.