Business Operations | Working Student (m/w/d)

Job description

Who Are We ? 🚧Picture logistics that run like clockwork — fast, smart, and seamless. Autonomous logistics does not start with self-driving trucks. It starts with CONROO. At CONROO, we are building an intelligent infrastructure that drives terminals and depots towards autonomy by connecting truck drivers, terminals, and depots through continuous data flows. We replace manual and paper-based processes with real-time, data-driven workflows, turning chaos into connected systems and making truck handling fully digital. Every step we automate today lays the foundation for terminals and depots to operate autonomously tomorrow. We are CONROO and we are driving logistics to autonomy. Tasks As a Business Operations Working Student, you will have the opportunity to run and improve our customer support processes by identifying key bottlenecks and inefficiencies. You will work closely with our Customer Success and Customer Support Lead, Ben, to build a best-in-class support experience that is available 24/7/365, powered by AI, and focused on building trust and high satisfaction among our clients and customers across all domains (terminals, depots, and the trucking community). Requirements 🎖️What success looks like In your first month You respond to customer inquiries via email, chat, and support platforms. You assist customers with product usage, troubleshooting, and account questions. You escalate complex issues to relevant teams (Product, Engineering, Sales). By 3 months You capture and document recurring issues and customer feedback to identify improvement opportunities. You continuously improve and update our Help Center and FAQ articles. You create and maintain clear, structured internal documentation. By 6 months You analyze support tickets to detect patterns and root causes. You Identify repetitive tasks suitable for automation, AI or smart systems. You contribute to designing and implementing workflows using AI and automation tools. You collaborate closely with the Product and Engineering teams to translate customer insights into product improvements. 🚀 What You Need to Be Successful You are currently pursuing a Bachelor's or Master's degree in Business, Management, Logistics, or a related field. You bring experience in a client-facing role and are comfortable communicating with stakeholders. You have hands-on experience analyzing data and translating insights into actionable improvement recommendations. You actively leverage AI tools and smart systems to increase efficiency, productivity, and the quality and speed of your work. You are based in Munich and able to work from the office at least two days per week. You are fluent in both German and English. 🌱 How We Set You Up to Be Successful At CONROO, we don’t just define what success looks like — we actively support you in getting there through a structured, hands-on onboarding process during your first six months with us. Onboarding sessions with your hiring manager Ben, to understand your role, goals, and priorities. Onboarding sessions with our COO, Ksenia and CEO, Felix, to learn about CONROO’s vision, strategy, and business. HR onboarding with our People Partner, Hind, covering our values, tools, policies, and processes. Product onboarding with our Product Owner, Özgür. A buddy system during your first two months to help you onboard smoothly, get up to speed, and have a go-to person for questions. Clear goals for your first 1, 3, and 5 months, with expectations defined from day one so you know how success is measured. We know that starting a new role can be overwhelming. That’s why we provide clear documentation, a structured to-do list, and role-specific materials to help you get up to speed quickly. Benefits 🌱About Our Team We’re a team of around 30 curious minds working from our offices in Munich and Nuremberg — and remotely across Germany. We value ownership and a mindset driven by continuous learning. We take ideas seriously, see them through, and aren’t afraid to roll up our sleeves when challenges arise. As we grow, we keep raising the bar, looking for smarter, better ways to work — and have fun in the process together along the way. 🤝Why Us 💫 A mission that matters: Be part of a company that’s working on something meaningful and a purpose you can stand behind. 🏝️ Workation: Switch up your usual scenery and spend up to 30 days working remotely from a different location. 👊 Witness your actions shape our direction: You’re given the ownership and trust to make decisions that matter and the results are visible. 🏔️ Company getaway: Two annual team getaways where we work, unwind, and connect — away from the office. We went to the Austrian Alps last year, where should we go next? 🏢 Multiple office locations: Join us in one of our vibrant offices in Munich, Nuremberg, Hamburg or Duisburg. 🎟️ Employee discounts: Use our employee discount portal to access attractive deals from top brands across tech, travel, fashion, home, and more — online and in-store. 🌍 International team: With 10 nationalities across a team of around 30 people, you’ll be part of a naturally diverse environment where different perspectives come together. 🧠 Hungry for knowledge? Our monthly S.H.A.R.E sessions teach you something new every month and give you the stage to share your passion & expertise too. If you want to go further, we’re happy to support you with a course, workshop, or other training opportunities. Our Recruitment Process - simple, quick, and human. Application review Introduce yourself in a 30-minute call with our People Partner, Hind Deep dive into your experience in a 45-minute interview with your hiring manager, Ben Raise the bar in a case study and a 60-minute interview with our COO, Ksenia, and hiring manager, Ben, in our Munich office 💪 Join us and shape the future of logistics.