Business Optimization, Partner Oversight & Controls

Job description

We’re looking for talented professionals to join us in bringing smart money management and payment solutions to everyone’s fingertips. This position is classified as structured hybrid, with an expectation of a minimum of three (3) days per week working in the office and flexibility to work remotely on the remaining days. On-site expectations may evolve over time to support business needs, with clear communication provided in advance. > > > > > > > > > > JOB DESCRIPTION Location Requirement This position is open only to candidates who can work in one of the following approved locations: Los Angeles (West LA office); San Francisco (SoMa office); Tampa, FL (Westshore District office); Birmingham, AL (Downtown office) Job Summary Green Dot is seeking a P5, Business Optimization — Partner Oversight & Controls to join the Embedded Finance team as a senior controls and risk oversight expert responsible for ensuring the integrity, soundness, and regulatory compliance of Green Dot's BaaS and GDN partner portfolios. Aligned to Green Dot's Career Framework at the Professional 5 (P5) level, this role applies advanced, specialized expertise in first-line risk management, business controls design, and partner oversight — operating with a high degree of autonomy and influencing outcomes across the Embedded Finance function without direct people management authority. At the P5 level, this individual is recognized as a subject matter authority within the organization — setting the controls strategy for Embedded Finance partner programs, leading monitoring and testing execution, and serving as the primary interface with regulators and internal audit functions on behalf of the first line of defense. This role operates at the intersection of regulatory compliance, operational excellence, and partner risk oversight, building the frameworks, testing cadences, and accountability structures that protect Green Dot's safety and soundness across its embedded finance ecosystem. The P5, Partner Oversight & Controls works across Embedded Finance Relationship Managers, Risk, Compliance, Legal, Finance, and external BaaS partners — establishing the connective tissue between partner-facing operations and Green Dot's regulatory and audit obligations. This is a high-visibility, high-impact individual contributor role suited for a senior risk and controls professional who thrives in a complex, regulated, matrixed environment. Key Responsibilities Controls Strategy & Framework Ownership Define and own the strategy and framework for the first-line business controls function within Embedded Finance, establishing proper oversight and controls, testing plans, timelines, and reporting cadences. Work closely with first line of defense teams to design, document, and maintain preventative, detective, and corrective controls across key business processes, systems, and partner program operations. Regularly review and update test plans to reflect changes in the organization, the partner portfolio, and the broader risk and regulatory environment. Build and sustain a comprehensive monitoring plan for critical and high-risk processes across all Embedded Finance partner programs. Monitoring, Testing & Audit Support Represent the Embedded Finance Team in all compliance, audit, and exam activity for the Embedded Finance organization — maintaining active partnerships with internal Audit, Risk, Compliance, and external regulatory parties throughout the process. Own execution of internal audit findings, compliance issues, continuous monitoring and testing of high-risk processes at the first line of defense. Evaluate and agree on potential risks with audit staff and subject matter experts (SMEs); draft Management Action Plans (MAPs) to remediate findings and define closure criteria with an emphasis on long-term controls. Monitor and drive issue remediation through to closure, ensuring findings are resolved timely, verifiably, and in alignment with regulatory expectations. Collaborate with Embedded Finance partners on remediation expectations and timelines. Conduct recurring sample testing (daily, weekly, monthly, quarterly) including call listening, case reviews, and opportunity tracking — reporting findings clearly to senior leadership. Partner Oversight & Risk Performance Develop and maintain partner-level scorecards aligned to Key Performance Indicators (KPIs) and Key Operational Metrics (KOMs) within the risk and controls function. Conduct ongoing research and evaluation of BaaS partner programs to identify risk mitigation and oversight opportunities; provide data-backed recommendations to senior leadership. Collaborate with Embedded Finance Relationship Managers, cross-functional stakeholders, and external partners to drive risk reduction initiatives and process enhancements across the portfolio. Build standardized workflows, templates, and controls processes that can be replicated and scaled across the partner portfolio with maximum efficiency and auditability. Reporting, Analytics & Quality Assurance Provide regular status reporting to senior management on key risk indicators, audit outcomes, remediation progress, and control environment health. Analyze quality assurance and monitoring data to identify trends, training gaps, and systemic risk signals; translate findings into clear, actionable communications for leadership. Monitor key financial metrics including GDV, PV, new customer acquisition, and transaction growth as inputs to risk and controls prioritization. Operational Excellence & Scalable Infrastructure Identify and deliver initiatives that strengthen regulatory oversight and build a sound, scalable risk framework for the Embedded Finance organization. Design repeatable, trackable controls processes and governance structures that scale with portfolio growth and evolving regulatory complexity. Lead integration of business information and procedures to improve information sharing and transparency across internal and external stakeholders. Handle strategic special projects and cross-functional priorities as directed by leadership. Required Qualifications Bachelor's degree required; advanced degree in Finance, Risk Management, Business, or a related field a plus. 8+ years of progressive experience in compliance, risk management, business controls, banking operations, or financial services; payments or FinTech industry experience strongly preferred. Demonstrated first-line controls experience including internal audit facilitation, regulatory exam management, and ongoing monitoring and testing program ownership. Proven ability to draft SMART plans, Management Action Plans, and remediation frameworks that satisfy internal and external audit standards. Comprehensive understanding of financial and banking laws, regulations, and industry standards including OCC, CFPB, BSA/AML, PCI-DSS, and GLBA requirements. Experience working with regulators (including the OCC) and internal audit/compliance teams in a first-line or risk management capacity. Track record of designing and scaling controls infrastructure — testing plans, scorecards, monitoring cadences, and reporting frameworks — in complex, matrixed organizations. Strong financial acumen with experience tracking program-level KPIs and driving risk-based decisions with quantitative support. Excellent written and verbal communication skills; ability to present complex risk topics clearly to senior and executive audiences, as well as regulators. Strong analytical, organizational, and problem-solving skills with a bias toward action and thorough follow-through. Proficiency in Microsoft Office Suite, especially Excel and PowerPoint. Preferred Qualifications Experience within a Banking-as-a-Service (BaaS) or Embedded Finance environment, with direct exposure to partner risk and oversight frameworks. Familiarity with OCC Heightened Standards and/or third-party risk management frameworks applicable to bank-fintech partnerships. Project Management certification or equivalent demonstrated experience leading cross-functional controls or audit programs. Experience working directly with partner organizations on risk-related matters, escalations, and remediation. ** Ability to work in the U.S. without sponsorship** **Ability to meet the location requirement outlined above** POSITION TYPE Regular PAY RANGE The targeted full-time base salary for this position is $124,600 to $186,900 per year. The final compensation will be determined by a number of factors such as qualifications, expertise, and the candidate’s geographical location. > > > > > > > > > > We’re Here to Support You—Accommodations Upon Request Green Dot is committed to providing an inclusive and accessible hiring experience for all candidates. If you require a reasonable accommodation during any part of the application or interview process, we encourage you to let us know. We will work with you to meet your needs in a way that respects your privacy and ensures equal opportunity. Our goal is to support every applicant in showcasing their talents and potential. Work Authorization Requirement At Green Dot Corporation, we value diversity and strive for fair and inclusive hiring practices. However, we are currently unable to offer visa sponsorship. All applicants must be legally authorized to work in the United States at the time of application and throughout the duration of employment, without the need for current or future sponsorship. Important Notice on Application Accuracy We value integrity in our hiring process. Please ensure that all information provided in your resume and application is accurate and authentic. Submissions found to be fraudulent or misleading will result in disqualification from consideration, and any offers extended may be rescinded.