Business Partner for Control Standard Owner (CSO)

Job description

ODCR Business Partner (Control Standard Owner) Background on what ING is about (Generic ING background): Operational Design Control and Resilience (ODCR) is part of ING’s COO organization and supports business lines and support functions in proactively managing non-financial risks. The function delivers on ING’s vision of Staying Safe & Secure by enabling stakeholders to maintain an effective and efficient control environment across ING. Job Overview As an ODCR Business Partner, you will engage and enable the Control Standard Owner to deliver on 1st Line of Defense accountabilities related to the design, execution, monitoring, and optimization of non-financial risk and compliance requirements. You will work within the Banking Support Functions Team of ODCR with focus areas on Data Management, End User Computing (EUC), and BCBS239 control standards. You will support the lifecycle management of Control Standards in accordance with Policy Lifecycle Maintenance (PLM) requirements including design, implementation, control evaluation, attestations, and monitoring activities. The ODCR Business Partner will report to the Business Partner Lead in Manila. Key Responsibilities Act as a trusted partner to the Control Standard Owner (1st line) and Risk / Policy Owners (2nd line) by embedding risk management requirements into prioritization and design activities. Facilitate stakeholder identification and ensure all PLM deliverables incorporate relevant compliance and non-financial risk requirements. Create, maintain, drive, and monitor implementation of ODCR/NFR/Compliance calendar activities for assigned control standards. Lead and monitor the timely and complete execution of ODCR/NFR/Compliance calendar activities following 1LoD reference processes and standard tooling. Support managers who also act as Control Standard or Local Control Owners in the development, implementation, execution, monitoring, and review of controls. Ensure appropriate formats and reference processes are followed for Control Standard or Local Control creation and review. Validate that new Key Controls do not overlap with existing Internal Control Documents (ICDs) or local controls to avoid duplication. Encourage process optimization through Key Control automation and use of non-KCT monitoring techniques. Provide status reporting on implementation, execution, monitoring, and effectiveness of local and global key controls. Maintain relevant Control Standard activities in ODCR/NFR/Compliance calendars and continuous planning activities. Attend and contribute to ODCR communication forums and governance calls. Key Capabilities/Experience At least 2 years of relevant experience in Banking Industry risk management, business control, or audit environments. In-depth knowledge of Data Management, End User Computing (EUC), and BCBS239 frameworks. Strong understanding of Non-Financial Risk (NFR) and Compliance frameworks including monitoring and reporting requirements. Strong analytical, planning, organizational, and stakeholder management skills. Experience collaborating across international and cross-functional teams. Ability to quickly learn new content, processes, and stakeholder networks. Demonstrated ability to drive results through a pragmatic and solution-oriented approach. Minimum Qualifications Bachelor’s or Master’s degree in Banking, Finance, Business Management, Risk Management, Audit, or related disciplines. Fluent in English with strong written and oral communication skills. Strong team player with a proactive “can-do” attitude. Ability to independently manage priorities and solve complex problems effectively. Open to feedback, collaboration, and continuous improvement. Customer-focused mindset with strong organizational sensitivity.