Business Performance & Insight Associate

Job description

Who are we? At Finastra, we’re a global leader in financial services software, dedicated to expanding access to financial services and shaping what’s next for the industry. Our technology powers mission‑critical solutions across Lending, Payments and Universal Banking, supporting over 7,000 customers, including 80% of the world’s top 50 banks, in more than 110 countries. What will you contribute? Working collaboratively and in partnership with the business to provide operational support and enablement for our project managers, business operations, finance & other teams by further supporting them in the use of any prescribed tooling like Kimble, NetSuite, SFDC etc. ● Ensuring the business is operationally executing to the required standards within the purview of the tools available ● Being in alignment with the other Business Excellence teams and ensure Finastra is operationally ready to execute new or operational change wherever required. Responsibilities & Deliverables: Your deliverables will include, but are not limited to, the following: • First Level Kimble Support Project Support (Cost/Revenue/Milestones/Expenses etc) Element ActivationPending ClosurePlanned hours update (Baseline) Revenue AdjustmentsCost Adjustments as requiredChange of Engagement/Proposal Owners / Access /RoleChange of Entity/Client Name/Currency/VAT correctionMilestones- Deletion/Revert/QueriesQueries to ExpensesInvoicing Support/Invoice failure KimbleWrite Off - Unbilled ChargesTimesheet SupportAdjustments/Request for Timesheet Approval/Re-assignment of approver/Reverting TimesheetsWAR Request/ ActivationResource Assignments/Resource Assignment issuesInternal Project Creation Support Presales Project creationPerform month end activity to close the period/books and help finance and account to recognize the revenueData Hygiene reports and correctionsKimble testing for 1FinMigration & testing supportGo live Support-Activations clean up, Hypercare ● OA SupportInvoicing Support-Credit Notes/RA / Reissue Invoices-Tax/Description issue on invoices/Invoice RejectionsAccess requestPending Close Timesheet Support ● SFDC Support Opportunity/ SO SupportClient/Client Address /Territory Change/Currency change and Deal sheet SubmissionAcct by Sub creation ● Pearl Support OBS correction Modification of Milestone RLF correction Total amount correctionSplit of PS and FED Add or deletion of products Project type changes ● ● ARIS License Support ● Login Issues ● License request/Clean-up Database creation & backup to share poin Required Experience: 2-4Years Experience in Coupa Min 2+Yrs is Must & Should Good communication skills – Verbal and Written. Good analytical and problem-solving skills . PMO experience is an added advantage . Good experience working ( NetSuite) Good to have Strong Excel knowledge & MS office Skills . Must Strong knowledge in working with information systems – run reports, usage of BI/DOMO/Power BI, define required reports - Good to have We are proud to offer a range of incentives to our employees worldwide. These benefits are available to everyone, regardless of grade, and reflect the values we stand for: Flexibility: Enjoy unlimited vacation, subject to local regulations and business priorities. Benefit from hybrid working arrangements and inclusive policies such as paid time off for voting, bereavement, and sick leave. Well‑being: Access confidential one‑to‑one support through our Employee Assistance Program, connect with our network of Wellbeing Champions and Gather Groups, and take part in monthly events and initiatives designed to help you thrive—inside and outside of work. Health & Financial Security: Medical, life and disability insurance, retirement plans, lifestyle, and other benefits.* Sustainability: Paid time off for volunteering and donation‑matching opportunities to support causes that matter to you. Inclusion: Get involved in our inclusion communities, such as Count Me In, Culture@Finastra, Proud@Finastra, Disabilities@Finastra, and Women@Finastra—open to everyone who wants to participate and contribute. Career Development: Access online learning and accredited courses through our Skills & Career Navigator tool. Recognition: Take part in our global recognition program, Finastra Celebrates, and share your voice through regular employee surveys that help shape our culture and ways of working. *Specific benefits may vary by location. At Finastra, each individual is unique—bringing their own ideas, perspectives, cultural backgrounds, and experiences. We learn from one another, value what makes us different, and create an environment where everyone feels included, supported, and able to be their authentic selves. Be unique. Be exceptional. Help us make a difference at Finastra.