Business Performance Lead Rider Experience

Job description

YOUR MISSION Rider cost is one of the largest cost lines at Glovo with more than 20 markets with very different economics. Your mission is to own business performance for our largest and most strategic markets, and to make sure the Controlling system behind them holds: that we see risks and opportunities early, that targets get challenged rather than accepted, and that analysis turns into decisions our markets actually execute. You will do this as a senior individual contributor with genuine decision ownership, your job is not to report on performance, but to drive it. THE JOURNEY Own rider business performance across our whole 20+ markets. You are the senior counterpart to Country Heads of Operations, Finance and General Managers in our largest markets, challenging their targets, deviations and recovery plans without formal authority .Across the rest of the portfolio, you will steer the overall picture, coaching and stepping in when an issue becomes material, ambiguous or cross-market Own the 360° view of our rider business KPIs. Cost is the headline, but it is only one dimension. You will own the full performance picture for our rider operations, cost per order and budget delivery alongside utilisation, delivery times, reassignments, supply health and rider experience, and you will be the person who holds the trade-offs between them. A market that hits its cost target by quietly degrading service has not hit its target, and it will be your job to say so. Over time, you become the person in the company who understands this business best. Find the money, and decide where we look for it. Across a portfolio this size there is always more to investigate than there is capacity to investigate it. You will identify the highest-value risks and opportunities, drawing on experiments, competitor benchmarks and market trends as much as on our own numbers, decide where the organisation spends its analytical effort, and take deep dives all the way through to a decision, always with ROI in mind. Own material deviations end to end: root cause, accountable owner, recovery plan and follow-through to closure. The goal is that nothing material surfaces for the first time at month close. Lead the business narrative through our Best Estimate, budget and annual planning cycles, owning the material trade-offs and the senior decisions, and acting as the single reference point for FP&A and Finance leadership rather than one voice among several. Where the returns justify it, you make the case for additional investment to Glovo's executive leadership, controlling the budget is only half the job. Raise the standard of the Controlling system itself, the standards, definitions, cadence, tooling usage and accountability that determine whether performance management is trustworthy. You will own this globally and set the standard the whole function works to, with a Controlling colleague covering our small and medium markets working with you on a dotted line. There are no direct reports today; as the function grows, there is a credible path to building a team around this scope. Be the business challenger to our analytics team, who own the forecasting, target-setting engine, models and performance tooling behind many of these decisions. You will need to understand their work well enough to find its weaknesses and make it better, without trying to own it yourself. Turn performance into decisions for senior leadership, VPs, Glovo leadership, Corporate Strategy and Delivery Hero counterparts, through short, honest, decision-oriented communication. WHAT YOU WILL BRING TO THE RIDE Must have 4–7+ years in Business Performance, Controlling, Strategy & Operations, FP&A, Consulting, Marketplace or Operations, including at least one role where you carried real accountability for a budget, a cost line or a market portfolio, not advisory work alone. A genuine ownership mentality, and comfort operating without direct reports. You find the problem, form your own view, drive the decision, and make sure execution actually follows. A track record of challenging and influencing stakeholders more senior than you, and getting them to move. Strong analytical problem solving. You can decompose a performance problem yourself, interrogate someone else's model, and do the maths rather than wait for it. Comfort with ambiguity, and the judgement to tell signal from noise and focus on what is material. Advanced Excel / Google Sheets, high comfort with complex data, and fluent English. Clear, direct communication. You lead with the conclusion and you say what you don't know. Comfort using AI tools to accelerate your own analysis. Nice to have SQL or BI tools such as Looker at a confident user level, enough to answer your own first questions. Financial fluency sufficient to hold your own with FP&A and Finance leadership on budgets, deviations and planning cycles. Experience in marketplace, gig-economy, logistics or quick-commerce businesses. Experience in a high-growth, multi-market or matrixed HQ-and-markets organisation. At Glovo, your success is defined by both results and behaviors. We hire for excellence in craft and for the Leadership Principles that shape how we think, decide, and collaborate. What you achieve matters and how you achieve it defines us. Together, they move the business forward and deliver great experiences. Learn more about our Leadership Principles here . Here at Glovo, we thrive on diversity, we believe it enhances our teams, products, and culture. We know that the best ideas come from a mashup of brilliant diverse minds. This is why we are committed to providing equal opportunities to talent from all backgrounds – all genders, racial/diverse backgrounds, abilities, ages, sexual orientations and all other unique characteristics that make you YOU. We will encourage you to bring your authentic self to work, fostering an inclusive environment where everyone feels heard. Feel free to note your pronouns in your application (e.g., she/her/hers, he/him/his, they/them/theirs, etc). So, ready to take the wheel and make this the ride of your life? Delve into our culture by taking a peek at our Instagram and check out our LinkedIn and website ! Glovo is part of the Delivery Hero Group, the world’s pioneering local delivery platform, our mission is to deliver an amazing experience—fast, easy, and to your door. We operate in around 65 countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index.